PMI RGV

"10/2/2023 update: Now that I've moved out of the property they have cut off all communication (most likely in an attempt to avoid having to return my damage deposit) I am no longer able to login in to the portal they provide tenants to monitor communication, issues, and payments. They have not returned messages, texts, and have not answered their phone. My advice to anyone considering renting from this company is DON'T. Very poorly managed management company. The people that I am able to contact have never been to the property they rented to me so they are unable to answer basic questions such as, where is the mailbox located? They don't respond most of the time when you use the portal they provide for you to communicate with them. Service requests go unanswered for weeks, and then they are only answered if you take your time to reach out repeatedly. The unit they rented to me was very dirty when I moved in, the windows don't work properly, the window screens are bent and broken. The furnace did not work the first time I attempted to use it. The floor tiles are loose throughout the apartment. Light bulbs were burnt out or missing. The refrigerator doesn't work properly (they replaced it, with another used one that doesn't work properly) Some of these things are probably my fault for not noticing beforehand but there was not electricity or water when I viewed the place so it was hard to see and notice everything that was wrong. I would never rent from this property management company again."

"If you are looking to rent an apartment with this “management” group, RUN. Do not think about it, don’t consider this as one of the outliers in the reviews, but as a warning. These people are some of the most unprofessional, rude, and disorganized “management” group you can find. They will lie to your face, even with proof, and they will deny that they ever said anything even when you have emails showing otherwise. They will deduct money from your security deposit for a “cleaning fee” that was never stated anywhere in the lease agreement contract. Even when asked to provide proof of where in the contract it stated that such a deduction would be made, they failed to provide it, and stopped replying to my emails. I cited Texas Property Code as a breach of violation in my tenant rights, and will be following up with a demand letter. Do not for any reason, talk to them over the phone, and always keep emails because these people have no shame and will lie about everything, especially Narda."

"Ever since the company took over/bought the Verturo apartments, I've had the worst experience as a tenant with this company. I've sent emails/texts for concerns and they obviously don't care for the tenants and their quality of life. They don't reply to any messages or follow up, for anyone who looking into renting with this company PMI RGV/Homerock LLC with Gustavo Terrones, I would encourage you to look elsewhere if you want to be listened to. **update** If the company cares so much about its tenants, explain this? (April 29th 2023 storm knocked down car port causing damages to a pickup) (May 17th 2023 car port still sits on ground without any word from landlond/company) Company is a joke."

"When PMI took over the management of our apartment complex, everything got better. The attention that they give their tenants is great. Their processes for paying rent, for requesting maintenance, etc., has been the easiest change for me. Thanks to PMI, I will be staying longer in my apartment."

"Overall, my experience has been great so far! The application process was quick and easy. Once approved and cleared, I was able to move into the property within a couple of weeks. I could tell the apartment was cleaned as soon as I walked in. The apartment itself is spacious; it's a couple of miles away from grocery stores, fast food locations, gyms, and any other necessities you might have. The payment website is user-friendly so this makes paying rent at the start of the month go smoothly. Other than that, setting-up electricity and wi-fi only took a couple of calls and picking up the equipment."