Gold Medal Pools

"Just dont. Run. I’m not a “Karen” but boy did this company make me feel like one. I hired them for weekly pool cleaning and despite their efforts, the pool was always full of algea. I tried to give them the benefit of the doubt thinking ok they just need to train their techs more, maybe they are new. Maybe it’s the weather. Maybe it’s because we swim too much. Maybe I need to help brush between cleanings. Nope…. This company just sucks. After numerous complaints and calling every other week to headquarters I have finally decided to part ways with them. I have watched on my outdoor cameras numerous times of their techs coming to the house and not brushing the pool, putting less than a pound of chlorine in a 45K gallon pool, not checking chemical levels, not emptying baskets. One time they even left my lid off my pump basket and almost burnt up my pump. There were at least 3 times that I caught on camera the tech showing up, sitting in the driveway, never exiting the vehicle, never going to the backyard, and driving away while simultaneously sending me a report of everything he cleaned that day. Is this Bluetooth cleaning cause I didn’t know that existed in 2024? If you don’t believe me, here’s some pictures of my pool that was “cleaned” every week by gold medal pools."

"I have used Gold Medal for our pool service for a few years and are very satisfied with their service. Communication with them is easy and prompt. I get an email with a full report of what the technician had done each week. If I have a question, it’s answered promptly. Matt, who has been our technician for about a year does a great job keeping our pool clean and chemically balanced. He writes a very thorough report each week, and always answers any questions. This company is the most well organized of any company I have used. I totally recommend them."

"Working with Josh and his team at Gold Medal Pools was an absolute pleasure. From the design process, to construction, and the final output, we couldn't be happier. They were patient with us and our needs/questions and very communicative of the process and schedule. Their entire team was professional and courteous. I highly recommend."

"Gold Medal built a wonderful pool & spa for us. They transformed our backyard from boring to beautiful. We enjoyed the whole experience, Mary was our salesperson, she’s creative in the design phase and had great suggestions to make what I wanted happen on paper. Our superintendent Cesar built exactly what we wanted & was prompt in handing our concerns and requests as we went through the building process. We have a large retaining wall in our backyard so the city required extra rebar to secure the pool. They adjusted accordingly & kept to the time lines they promised. We have enjoyed our family parties & summer days out by the pool. I highly recommend Gold Medal Pool for your project."