PANDORA Jewelry 1457 Galleria Parkway, St. Louis, MO 63117

"The phone number was not working, so we took a chance and drove 45 minutes here. The lady was so rude and careless, we asked to see different options of the same charm so we could choose the best 2, she said it was not possible that we would get whatever came out at checkout. We are regular customers, and this has never happened before. I said okay, we were not buying, and we were planning to buy earrings and charms, so they lost our business. Pandora has gone way down in customer service, which is unbelievable. Never comming again."

"They are rude and nasty! My first time in there my daughters were too. It was a horrible first experience and if it wasn't for my child I wouldn't send a dirty penny in there. Aggressive and pure ignorance. How you have an attitude from the beginning! Crazy part management two black women just allowing it! Just bought my daughter one today. Her and I first time in the store. She is happy with it. However, I would appreciate if you coach and train your representatives on customer service. Completely unacceptable that I had to switch my sales reps because the one I was currently with was so rude and nasty towards me especially for someone to be coming in spending almost $400 and one setting on the first visit. I expect more from the staff and a high-quality luxury feel for the price points that you guys are asking for. was even more disturbing is there the atmosphere was not giving the price points they are asking for."

"They don't accept exchanging items purchased online if you paid with Paypal. They simply say Paypal uses a different system they don't handle, and I have to return by mail and purchase again to lose my discounts. I can't say if that is the store's problem or it's Pandora overall, but it is not my responsibility to figure out the way to easily exchange and I never know customers can be treated differently if using a specific payment method, and there is NO notice either online or in store about that. Keep that in mind so you don't waste your time going there to be rejected for exchange or return."

"I purchased the Protective Hamsa Hand Dangle Charm as a gift for my wife and she says she loves it and i her happy about it. I’m pleased. Online ordering, selection and Pick up at my preferred location were all a breeze."