Xist Fitness

"I have been going to Xist for at least 10 years now and could not recommend them more. The staff has always been and still is so friendly and helpful!"

"My son and I just signed up for a membership and Macy at the front desk was so polite and so helpful, she answered all of our questions and really made our decision an easy one for signing up. Great amount of equipment. Would highly recommend this gym to anyone."

"Best gym around! Even when crowded, there are plentiful machines and free weights!"

"I cancelled my membership here over a year ago, came back several months probably almost a year later. I was not charged for the months that I did not have a membership. Now here we are several months after signing back up. I spoke to someone on 6/12/23 about getting a charge of over 80$ for no reason. They said that I was double charged the annual fee, but they could not do anything about this, they would need a manager to fix it. I was told they would have a manager call me back the next day or so. Here we are on 6/22/23 I had to call them 10 days later because I still hadn’t received a call back. Spoke to the manager finally today, I must say this person likely should not be a manager for any business because her ability to resolve problems and see the bigger picture is non existent. I explained that it wasn’t possible for me to get charged for last year’s annual fee because I didn’t even have an account at that time. I wasn’t being billed for it because it was cancelled. I saw another review of how bad xists records are because a person was charged several months due to xist having no record of them cancelling. I believe they did cancel because I’m having the same experience now. I’m confused how I could not be billed for the account and not have an active account and then suddenly they have no record of me cancelling? Then suddenly getting 2 annual charges. I mentioned to the manager as a final chance to realize how ridiculous she was being, is it worth pissing off a customer and losing more than just my business over basically a 40$ charge, especially when they can clearly see I should not be charged for an annual fee when I was not a member at the time. She proceeded to tell me that she doesn’t care if we cancel or not. My final words to her were well you’ve really shown me how xist handles issues when they arise. So xist and any future customers of xist remember they would rather alienate a customer over $40 that they would make off of you in 3-4 month not including the fact they charge you that yearly fee anyway, rather than admit when they are wrong, solve a problem and make their $144 a year off you plus a 40$ annual fee. Ps the annual fee is stupid anyway it comes out to an extra $3.33 per month if you divid the 40$ over 12 months. Why not just charge 15-16$ for the membership and forget the annual fee. It would literally be easier and eliminate issues like this before they would have a chance to arise."

"If you're new to Arnold or surrounding area and looking for a gym to join look no further! I came from a small town in Illinois and absolutely loved the gym I came from. When I moved to STL area and then to Arnold I struggled to find a gym where I felt comfortable and encouraged. Working out felt more like a chore and hassle than something I looked forward to and enjoyed doing. I tried Planet Fitness, Club Fitness, etc. Those gyms are too big for me. Xist is more like a community. From the moment I walked in and was greeted I felt right at "home". The friendly staff, events and challenges they hold periodically, and classes I have finally found everything I missed about my small town gym back in Illinois. Although popular, it is never overly crowded and I never feel intimidated during my work outs."