Methodist Family Health Center - Central Grand Prairie

"Horrible experience. They don't return calls to much later. It's all about $$$$, not patient care in my opinion. The staff kept trying to make me schedule appointments for a referral for an orthopedic specialist. I needed to see a neuro surgeon, but they want you to come in. I never had to go in for a referral when they have your medical records. Then they send referral to who they choose and not the specialist I requested. It took several times to get to the correct one. Staff is often rude and unprofessional. When I changed to Dr. Rameriz, I provided a list of medications, but all medications were not sent to pharmacy. My blood pressure was uncontrolled and the medical assistant didn't appear to care. So disappointed with the care I received. Today I received a call back because they sent my medication to pharmacy as once a day instead of twice a day. I had previously stated if it's an issue, I would locate another PCP. Evidently this didn't sit well with the mostly Hispanic doctor and staff. I suppose I wasn't to have any input on my healthcare in the outdated office. The unprofessional staff stated Dr. Rameriz stated he wouldn't see me again and wouldn't refill my medication requested weeks earlier. Please beware of this clinic and ask questions. It's your body and health which they appear not to care about."

"The Front desk woman is very disrespectful, the one sitting right on front of the entrance door , I scheduled and waited months to get an appointment, unfortunately I got confused because we all humans, and I thought my appointment was in a later time, I went there thinking I was half hour early to fill out documents, but the appointment was at that time, she told me to fill the paperwork fast and I started writing on them as fast as I could, then she changed her mind after I was filling those papers and she said I needed to reschedule again because I was late, that's very impolite, 1st she said yes then she changed her mind, nobody was on the waiting room, and she didn't care to help, she had that face of satisfaction like I don't care, go somewhere else, but of course if a regular patient miss an appointment they will charge $25 for not showing up with the story that they could of seen someone else, and their valuable time, blah blah! but you care less for new patients, when I was there at least in time for the appointment, when to fill out a paper you can even do it while waiting on the exam room, etc Very contradictory, anyway I will reach out Methodist headquarters even if they don't take further actions, that's why tis location is full of bad reviews."

"Doctor saw me for about 5-10 minutes max, didn't really feel like she listened to my concerns wouldn't recommend, definitely worth it to try and find another healthcare provider, but if this is last resort they're ok."

"I set my appointment with this place way in June after having a heart attack they couldn't see me until today September 19th their tells you what date to come tell me my appointment was for 9:30 in the morning and the lady told me it was for 8:30 I said ma'am I had a heart attack I have to see a doctor she said well you have to reset your appointment I really feel like it doesn't matter to them they say go get your check ups you pay for your insurance to get your check ups and places like this don't have a care or concern about human life I'll never go back there ever again. I guess if I was white or Latino I would have gotten treated like my life mattered."

"Went here for the first time to take my elderly father for an appointment. There was a lot of paperwork, but I think that was just because it was his first time. The nurse was very helpful and walked us through the process. Dr. Gavalda was just a ray of sunshine and was very knowledgeable. He explained everything very well and told us what the next steps would be. I am very happy with this experience and look forward to the next visit."