Texas Health Family Care

"Absolutely the worst customer service from the staff. As for Dr Hoffman, he is a great doctor. His staff is his biggest down fall. His secretary/nurse Shelly is completely incompetent. Anything you send the office is lost. It’s always someone else’s fault. The office cancels your appointment then Shelly will not attempt to help or accommodate you at all. Very argumentative and tries to talk over you. If she deserves five stars in anything it would be her ability to pass the blame off onto others."

"Schedule me an appointment that was 20 minutes away from the current time, and when I couldn't arrive on time. After driving to the location they canceled the appointment."

"My updated review!!! My insurance company sent me a letter in error that Dr. Hoffman was no longer a network provider. The insurance company was at fault, not this office! I rescind my previous review and have updated it and the rating! Cynthia Weeks Cynthia Weeks) My husband John, my daughter, Torri, have seen Dr. Hoffman for many years. We love seeing him as our family doctor and have a wonderful rapport with him. When you have seen the same doctor for many years conveniently and you like his professionalism knowledge, and compassion, you get attached to seeing that doctor. We were quite disappointed and disillusioned yesterday to learn from our insurance company that he is no longer in the Federal Blue Cross Blue Shield provider network. His medical office did not have the decency and courtesy to even bother sending us a letter to inform us that Dr. Hoffman had left the preferred provider network!!! Loyal patients should not have to find out from their insurance companies that their own doctor will no longer accept their insurance that he’s accepted for many years. No explanation, nothing. No call, no letter. My doctor IS my provider, not the insurance company and his office should have sent us a letter before they left the network! Very discourteous and unprofessional treatment to loyal patients for all these years. We didn’t deserve this and don’t appreciate it! Long term patients should be valued more than this. I would not recommend this office to anyone for this reason. I feel like we were owed more respect as human beings and patients than this. Kindness matters, or so we thought. Makes me so sad to have to leave on this untimely note."

"I had been going to Dr. Hoffman for 30+ years and have seen it going downhill for a while now. I can't ever get my medications they put me on refilled without new bloodwork every month. Every other place is 6months. I can't take that many days off. Waited for over an hour last time and never got in, had to leave without it. Then they charged me multiple visits on one visit, because I had questions about the medications they put me on. Apparently I went over their time limit with the doctor. WHAT A JOKE THIS HAS BECOME!!!!"

"Front office staff is rude and unprofessional. They are very condescending when you speak with them on the phone. Almost as if you’re bothering them by calling. When you’re waiting to be called in you can hear the untrained employees .... because it is clear this is not a professional career for them....behind the desk having group conversations about their personal lives, about other patients’ information, and how they really feel about the patients ... all while the phone is ringing. It makes you almost want to walk out for fear of quality care as represented by the inadequate welcoming committee. However, I am very pleased with the doctors, PAs, and medical nurses... especially Dr. Hoffman himself. They are well trained, helpful and professional. Good health care... horrible customer relations."