Urban Tails Pet Resort - Midtown

"Everyone here is so sweet to our pup. The daycare was small enough our girl didn’t feel overwhelmed; she was groomed and had her nails did all for a super reasonable price! We will be back again and again."

"BE WARNED!!!!! Their pricing is seriously deceptive. I am revising my review a bit. Trish is the best person there. And she is the only person I will deal with. I was charged over $450 for my boy's stay. He was there Thursday thru Sunday morning. Picked him up before noon. I was charged almost $100 for walking him. The person who called me said that I requested all of the options. No one mentioned they were all additional fees. Everything is an EXTRA!!!!"

"WARNING! ** URBAN TAILS PET RESORT KILLED OUR DOG!! ** It is very difficult for us to write this review, but I’m hoping it will give us some closer and peace for our Beloved Marley Girl. While our dog “Marley” was at the groomer getting simple nail trim and bath, we received a phone call from Urban Tails stating that there was an “accident”. We rushed to the groomer to find out the worst news. Our beloved Marley was dead. The groomer stated she brought Marley to the back room and place Marley in a bath tub and placed her on a choke collar. After the groomer was done giving Marley a bath, the groomer stated: “…Marley jumped out of the tub and broke her neck… it all happened so quickly, it was an accident..” At first, I was sympathetic to the situation, but as i demanded to see the video footage, I was denied viewing any video footage because the owner of Urban Tails stated: “.. it’s too graphic to watch..” We left Urban Tails with our sweet Marley’s body wrapped in a cold wet towel. Our lawyer also requested to view the video footage. This is when we found out the TRUTH. After the groomer finished rinsing Marley, the groomer proceeded to leave the room leaving Marley soaking wet, attached to the choke holder and alone in the tub. Approx 1 min later, Marley began to look around. Then she jumped out of the tub with the choke collar still attached. Marley then began to struggle for her life, gasping for air and trying to reach for anything to help her breath. She could not touch the ground. She struggled for 8 WHOLE MINUTES according to the video footage. Her body went limb at 9 minutes. Marley was found hanging by the choke collar outside of the tub by a different groomer at 11 minutes. 11 minutes have passed since the original groomer left the room. Her body was unresponsive and Marley was dead. The original story given to us by the groomer was a complete lie. This was NO accident!! This was complete and utter NEGLIGENCE!! Marley did not die instantly as the groomer stated. Our poor Marley struggled for her life and suffered a senseless death. We feel tremendous guilt for trusting our family member with Urban Tails. We should have never brought her there. If you love your pet as much as we do, please please please DO NOT bring your pet to Urban Tails. Nothing on earth will bring beloved Marley back to us. But we hope to inform others to learn from our tragedy. The groomer should have never left her unattended and the use of choke collars should only be used by properly trained groomers or omitted from grooming / bathing techniques completely. The heartache of losing a loved one in such a sudden tragic manner is overwhelmingly difficult. Please DO NOT bring your pet to Urban Tails!! In solidarity - Marley’s parents"

"The staff are extremely friendly and helpful! I am taking my dog there a couple times a week after knee surgery to use the swimming pool. The dogs in staying there always look comfortable and everything is always clean. The first time that I went, one of the workers was laying in the kennel with the only dog back there so they weren't alone. I thought that was awesome. Highly recommend!"