Pappy's Pet Lodge - The Colony

"I was really hoping to like this place, but I am very disappointed. I am praying that when I pick my fur baby up she is fine. The cameras don’t work & we were promised that we would receive pictures & never received until we called to check on her. The back yard camera that does work not once have I seen our baby out for a potty break or playing outside. I did not have a peace of mind while out of the country. I am back to square 1 of finding a good lodging place for my fur baby"

"We've boarded our two dogs together here a few times and they always come home smelling strongly of urine, but typically happy. This time we only boarded them for 3 days. We were quoted $53/day and charged 53 per dog per day. When we went to pick them up the girl at the front desk didn't even know if we had brought them with leashes. She brought them out to us unleashed and they were so hyper and covered in urine we're fairly certain our dogs were never played with or let out at any point over the three days. Very disappointed in the service, especially for how much they charge. If you care about your animals at all I would not recommend Pappy's"

"I have 2 dogs and 1 cat. One of my dogs is HUGE, and very people aggressive! But the staff at Pappy's, in The Colony, have been PHENOMENAL with him!!! We moved from The Colony to Flower Mound, but I still take my babies to Pappy's, in The Colony. I don't trust anyone else. I will praise them to anyone that will listen! 5 stars!!!"

"We have been taking our dogs to Pappy's for 20 years. My dog went in to be groomed, and it was horrible. Felt bad for the young inexperienced groomer, but my husband was upset. We both were. The groomer sliced my dog's ear and shaved off his beard and wiskers (we have a terrier mix). The ear is permanently damaged but healing. My husband called to talk to the manager and was blown completely off. It's been almost two weeks and no response. We've been boarding our dog here since he was a puppy but will be finding a new establishment. They can't be trusted will my dog's care."

"Unprofessional, rude, and overall inconsiderate. My family dog had red eyes along with scars along the body. The staff response was nonchalant and dismissive. I immediately took our family dog to the veterinarian, which had to provided treatment, and reported this business to my contacts at The Anti-Cruelty Society. This specific franchise location does reflect the company's values. This is not a place for dog lovers, and their handling of my family dog was completely unethical and unacceptable. The staff response was at best unprofessional and at worst simply disgusting. As a dog lover and vocal advocate, no dogs should be treated within this manner."