Banfield Pet Hospital

"Do not take your dog to this clinic. I usually don't write reviews online, but this time I feel it's absolutely necessary. First, because I deeply regret not having checked the reviews of this clinic beforehand – it's no surprise they have so many negative reviews – and second, to warn others. Worst clinic possible, terrible service, and they treat your pet like an object. Dr. Rodriguez, the veterinarian, had no patience with my dog. It seems like she hates dogs... it's the first time I've seen a veterinarian who hates dogs. The manager, Laecy (or something similar), was also terrible, had no idea what the issue was, and showed up with no intention of resolving the situation. I explained from the beginning that my dog suffers from anxiety and that it would be necessary to wait about 45 minutes after she took the pre-sedation to calm down. I offered to stay with my dog during this time, and before starting the procedure, the staff said it would not be a problem and that they could wait. However, in a clinic where they only spend 5 minutes with a dog, waiting 45 minutes seemed impossible... The veterinarian waited five minutes and, obviously, my dog was not sedated enough and then returned five minutes later even though I had explained that it was necessary to wait 45 minutes... clearly, she was not sedated. Laecy showed up saying they had already waited an hour and a half, and when I contested this, she corrected herself by saying she hadn't been at the clinic the whole time. In short, if you want your dog to be treated with love and patience by people who like animals, this is definitely not the place. And another thing, be wary of Banfield's "low cost" – it definitely ends up being more expensive."

"Banfield is a legit scam! Overpriced, make you think you are getting a great deal with their wellness plan but in the long run you are paying more. Impossible to discontinue the plan even if the pet passes away. Worst of all they’ve wrongfully diagnosed my pet last year and even after multiple calls of me letting them know my pet was not doing well they just kept brushing my concerns away, 3 days later I had to put my dog down. I’ve been going to the Saltillo location for almost two years and have been greeted by rude personal aside from one lady, even the doctors have been rude. The final straw is they had the nerve to charge an insufficient funds charge on my account after months of not using their service. SCREW BANFIELD SALTILLO!"

"I've been taking the pets here since Saltillo opened and called to make an appointment for one of the furballs who was feeling under the weather. I was told that this facility only schedules appointments for surgeries and not regular vet appointments, which is disappointing to hear. Just something for everyone to keep in mind as they're looking for a vet in this area."

"The worst pet clinic. Dont bother taking your pets here. They will put you in a position to pay for extra medical services you already have done unless you provide proof to them. Also they make it difficult to give you information about your visit with them and the services they provided when you go to a much better veterinary clinic. They straight up hate on you for going to another clinic other than theirs. If your smart and truly care for your pet you will go to a much better, much more professional clinic the this one."

"I am angry at myself for not reading this locations reviews before taking my dog there. I have used Banfield before but this location should be closed down. First, all I needed was a heart worm treatment for him and they quoted me a $260 bill???? Then they tried to upsell me on their pet insurance. The biggest issue I have is that our appointment was at 10am and they didn't treat him until 2pm. After being stuck in a crate for 5 hours he was too anxious to treat. He is a puppy and this was a traumatizing vet experience with him. This place should be shut down. Do not take your animals here. Below is a photo of my dog in the car after the appointment. He was traumatized."