Banfield Pet Hospital

"The staff was friendly and took good care of my pet. Great place!"

"Worst customer service !!!!!!!!!!!!!!!! The Hospital opened at 9:00 AM, at 9:30 there was still no answer of the phone. I kept call at 9:42 someone finally answerd just to put me on another hold. After more then 15 minutes the person came back and finally listened to my concerns. Then she told me there was no appointment available. I explained the emergency and she put me on hold again because she was going to check with the doctor to see what could be done. I waited another 30 some minutes for her to come back, but she never did, she tranfered me to a line to leave a message and disconnected. So again I called back and waited for 20 some more minutes for someone to answer the phone. She answered just to tell me to be put on hold again, I told her i needed an answer but she told she had a line of clients checking in and she would call me back. Now over an hour later still no call. I'm a client of the clinic as much as any of the people standing in line, and I was an the phone with her long before any of those people were standing in line. What gives them the right to discriminate just because you on the phone. It also shoud be known that this is not the first time we received very bad teatment at this location. It used to be good for many years but for the last year or so it has gone down badly."

"The customer service is god awful. they don't answer the phone, and when the do, they put you on hold just to hang up on you. I recommend clay road animal clinic. they actually care about you and your animal and are quick to keep you in the loop about your fur baby."

"I tried this place about a year ago and had such a terrible experience that I decided not to enroll my cat in the wellness plan. I decided to give it a shot again because I really wanted the wellness plan services. I was hoping staff would’ve improved. Nope. The majority of the front desk staff I interacted with was okay enough. The vet I interacted with was a really nice and professional woman. However the vet nurse has a major attitude. She cannot handle being interacted with by other humans and hates being asked any questions. I asked a simple question about a flea prevention dosage, a question that could’ve been simply and swiftly answered but no. She has to make customers feel like inconvenient idiots. I’m honestly surprised at the overall high rating of this place. Get rid of this woman and maybe you’ll be 5 stars. I’ll be using another Banfield Pet Hospital even if I have to drive farther just to avoid interacting with that woman."