UFCU

"I went in to withdraw a couple of thousand dollars to buy a used vehicle. Because there are no bank tellers at this location (most UFCU locations), I went to the ATM machine inside the building. I went through the process and the machine rejected my attempt because it was over the limit. I waited for a person to help me out. He explained the limits and told me to try again. I tried the ATM machine again and it rejected my efforts again. They told me to try another ATM machine. It worked that time. The entire process took approximately ten minutes. This would have been MUCH EASIER AND FASTER with a bank teller. UFCU prides itself on customer service, yet they keep making things worse."

"Not helpful. Called directly to help my uncle order checks. Twice. First time was told to call another number. Then when I got a hold of someone there they said to call the bank again. My uncle has an account, knows his birthday and social, and despite having this info was not able to place an order for checks, because he does not use a smart phone, and could not receive text messages on his home number. This whole set of shenanigans wasted about 3 hours of my life with nothing to show for it. I have suggest he close his account and switch to a "real" bank."

"The University branch in Round Rock was self service so I did just fine just fine. I am very disappointed that the new location in Georgetown has been in excess of 1 year coming. That lets me know that Administration doesn't really doesn't care about Georgetown Texas....I am seriously considering finding a new Credit Union here, and probably do just that."

"This rating is for Ashley the kind Bank teller/bank admin. She got me in and got me out!! When I set up a bank account with Bank of America I was there for nearly two hours but with Ashley I was only in for 30 minutes. She was very well knowledgeable about all things UFCU and answered all questions I had. She helped to set up a checking and saving account and even helped me deposit my money into my accounts. Even when I didn’t understand something she took the time to re-explain everything in a different way. Thank you Ashley for making my day of errands off to a good start"

"Just want to express my appreciation for the assistance, I received from UFCU Manager Mr. Peter Davila and Specialist Mr. An Do. They patiently walked me through each step in completing various financial services, that I had on my To-Do list. I was so grateful for their patience, courtesy and assistance. I could never express my gratitude for how they made my visit an amazing experience. Grateful Senior UFCU Member"