Canfield Hotel Dubuque West 4th Street, Dubuque, IA 52001

"It actually wasnt that bad."

"Our room was very clean . There was a smell of musty smoke throughout the hotel . The noise from the karaoke lounge woke us up . It was what we needed for the price ."

"UPDATE 9-13. No reply at all from the hotel in regards to the partial refund I was promised... Taking the dispute up with Expedia. Do not stay here This stay was a nightmare. Upon a lengthy check in with a disheveled but pleasant front desk worker (over 20 mins to hand write several receipts and various paperwork) we were informed there would be no hot water. It was 11:30pm & we were checking out fairly early so we agreed that we would be able to get by without it. Upon arriving in our room, it was freezing. The app on my phone told me it was 55° in the room & 62° outside. After 8 or 9 phone calls with the front desk, We were informed our complaint would first be logged in a log book, which I said was unacceptable, we were then told the manager could be texted because he "lived all the way in Wisconsin." If you are aware of the distance between Dubuque & Wisconsin it is approximately 5 minutes. Also we are from Wisconsin & can confirm there is phone service there. A phone call was eventually made to the owner who informed the front desk clerk to tell us that we could check out immediately, at this point it is 12:30 a.m. and get a full refund. I had also been messaging with Expedia and was told the same thing via their chat app. I was then offered a 50% refund if we decided to stay. Since it was so late we decided to ask for more blankets, bundle up, block the air ducts with towels, and hunker down for the night. It is now Monday night and I have heard nothing from the hotel in regards to my partial refund. The room was adequately clean and extremely dated. Would not recommend UPDATE. it's Wednesday. Still no communication from this hotel."

"They have been doing some changes..I like how it is more lighting when you first come in .and seams like trying to fleshing up the place"