Walgreens

"I had two prescriptions sent to Walgreens. When I checked on the status of them, I found a text message stating that they were unable to fill one of the prescriptions and I needed to contact them. When I called, they did not answer their phones. After 22 minutes on their automated waiting system, I hung up. A little while later I made a second attempt to call but was still put on terminal hold in their system. I had to drive to the store and talk to them to see what the problem was. After talking with them I asked that both prescriptions be transferred to CVS. Walgreens only transferred one of the two prescriptions instead of both of them. The next day when I called CVS to check on the one prescription, they still did not have it and reported that they had called multiple times but no one was answering the phones. I called and waited 27 minutes before I got a real person to talk to. 27 minutes! They apparently find this time acceptable but I do not, especially since they should have transferred both prescriptions the day before and not just one. Incompetent in my perspective. They lost my business. No wonder they only have a 2.3 rating."

"I really didn’t even want to give a 1 star. The pharmacy is horribly slow. Ive never gone where I haven’t had to wait more than 30min, that in store or drive thru. I’ve recently made an appointment for a flu shot and they didn’t call me back till 25-30 min later they did the same thing with my husband’s appt. What’s the purpose of making an appt. Also, instead of having someone answer their phone they must have an automated phone message say your the 2nd person in line. I was on hold 45 min and the message never changed till I finally hung up. Come on Walgreens do better. Management please see how you can help this store. Buda is a small city it should not be this way."

"By far the one of the better Walgreens pharmacies in the area. They always answer the phone when I call, they give me detailed answers to my questions, and are overall polite to their customers. I can’t remember his name, but the male tech with tattoos and gauge earrings has superb customer service. Even when they’re are slammed with customers they’re very efficient and still maintain a positive attitude toward their customers."

"I will give them 2 stars only because one tech there was SUPER helpful and friendly BUT that other tech (Christine) acted as if I offended her by just being alive-literally. VERY aggressive, and rude FOR NO REASON! She has NO BUSINESS being in any sort of customer service role and should stick to the back end where she has no contact with the outside world!"

"Walgreens coupons are scam. You receive a coupon from a purchase. Then when you try to use it in store in your next visit the clerk will tell you cant used it yet. They have to scan it to add into your account. But the third time I went to the store, they will say again it has to be scanned again for the next purchase. It’s like never-ending lure and you already purchased several times with out the coupon. Plus their prices are higher compared to stores like HEB."