Banfield Pet Hospital

"I want to express my deepest gratitude and appreciation for Dr. Helcel and the entire team at Banfield for their exceptional care during a difficult time. My cat suddenly fell ill, and my regular Banfield location was fully booked. I reached out to this location and they manage to have available appointment. Despite their busy schedule, the team showed unwavering compassion and professionalism throughout our visit. They took exceptional care of my cat, even though her condition was dire. Sadly, she passed away, but what touched me deeply was their willingness to allow me to be there during her last moments. In those final moments, I witnessed the tremendous care and tenderness they provided to my furry friend. It was evident that they treated her with the same love and respect as if she were their own. This meant the world to me during a heart-wrenching experience. Dr. Helcel and the team not only demonstrated their medical expertise but also their genuine empathy and support for pet owners facing difficult decisions. They offered comfort and guidance when it was needed most, and I can't thank them enough for that. Losing a beloved pet is never easy, but having a team like Dr. Helcel's by your side can make all the difference. I highly recommend their services to anyone in need of compassionate and professional veterinary care. This was my first time at this location and I will definitely move and bring my other pet to this unit."

"I've been bringing my dogos here for years. Great place and Drs."

"Our regular Banfield location was booked up and we required a same day appointment for our dog, he was sick and we were leaving on vacation in 2 days with him. They got us in within 15 minutes and updated us along the way, picked him up by 3:00 pm same day. We also got him touched up with his nails trimmed and ears checked. So grateful!"

"I do like my veterinarian, but the customer service here is absolutely abysmal. It seems their staff do not communicate or review records, or even read the intake form. The experience for me (outlined in detail below) has been so consistently awful I think it becomes a safety issue. I will continue to escalate my complaints until this service location is held accountable for their lack of professionalism, customer service, and negligence. 1. Two of my pets were scheduled for teeth cleaning this past summer, after receiving a Lyme vaccine that requires a second shot. The idea is that they would get the second shot on teeth cleaning day. On appointment day I bring both of my dogs, and the front desk staff inform me that one of my dogs isn't actually due for her teeth cleaning since it's been less than a year, and turn that dog away. They did not read that she needed the second series of the Lyme vaccine, and the series would have to be started over again and I would have to pay additional money. They also scheduled her incorrectly, which is a lack of customer service and professionalism. 2. For my dog that received a teeth cleaning, they consulted my boyfriend, who is not the account holder, to authorize treatment resulting in an extra $100 added to my bill. Their own policies state that they need authorization from the account holder, not the person dropping the dogs off. My boyfriend's name is no where on the account. 3. This month, My dog received an injury requiring staples. I brought her in for the procedure and also requested that they trim her nails. Her nails were not trimmed and I was charged for the pedicure anyway. 4. Today, I brought my dog to have her staples removed. I wrote the purpose for her visit clearly on the intake form and once again asked to have her nails trimmed. I explained I was charged last time despite the service not being provided, and I was told that I wouldn't be charged this time. I get a call 15 minutes after drop off from a vet tech asking me why I brought my dog in, and she also told me I'd be paying for the pedicure. She clearly did not even look at the intake form, communicate with the front desk staff, read about any of her past visits, and was overall completely untrained to perform her job duties. This location is awful. Their processes and training are well below standard. I will not use this location for further vet visits, and I recommend other wellness plan members to do the same."

"I had no appointment with the veterinarian , but was told they would work me in to see her. When I arrived, I told the man at the desk I needed a refill of my cat's Fluconizole tablets and gave him the bottle to refill- my refill was ready when I checked out. We were shown right into a room, & although a tech came in & said the vet had an emergency, within a few minutes, Dr Bradley herself came in & said she had a few minutes while the techs were prepping the emergency, and listened to what was wrong with my cat, whom she'd seen before. She left the room, but came back not too much later and discussed our options, explaining each one, and I feel she really cares about my cat, and the choices I face. Dr Bradley and Dr Chapin both have seen my cat through his lengthy illness, and both have been very supportive of us throughout this terrible disease. George has histoplasmosis, which is fatal, and they have been so caring and kind about the hard choices I've had to make about George. In fact, two different Banfield hospitals have taken care of George through the last 3 years, and without the Wellness Plans, I couldn't have afforded the expensive care that George has needed. I'm so thankful for Banfield and the Wellness Plans offered. So, in the past 2 visits, the Banfield at Tech Ridge has offered to see George at the last minute, by offering to work him in. Drs Bradley and Chapin can not have been have been more caring doctors. I really think the world of all the Banfield doctors and staff!"