Banfield Pet Hospital

"After calling 5 other Bandfields locations for a same day appointment, this location was the only one that actually took the time to work me into their busy schedule. Understanding my immediate vet needs they accommodated my pet. Dr. Gonzalez is a very good veterinarian. She takes her time performing examinations and provides the best medical advice without running unnecessary labs. I have been a customer of Bandfields since 2019. At $180 a month for 2 health wellness plans, this is the only time that I have felt that I received my moneys worth for the services provided."

"the wellness care plan is great it’s just not great when i’m paying all this money for my dog to not get treated. The staff is extremely rude, the so called male manager was the worst he showed no empathy or care towards me AND my fur baby. She’s a pitty she might come off a bit scary but the staff was treating her like a big monster you’d think if you work in a vet clinic you’d care for all breeds regardless. I understand she’s a bigger breed as well so i was ok with giving her the medication to calm her before visits but this male “manager” insisted on upping the dose after it was already adjusted she was prescribed trazodone.. they want your babies to be out cold just for shots then she wakes up throwing up bc of how heavily medicated she was i felt so bad putting her through that. My very first visit was great the vet allowed me to comfort my dog in the back without ANY medication no “manager” telling me i cant be with her. I won’t be taking my baby back here these people are cruel i can only imagine what they do to the poor babies in the back i don’t trust these people please take your baby anywhere other than this banfield!"

"I have to start this out as a qualifying statement. Any Vet puts their reputation on the line every day for our Furry Family Members and they should be commended on that. I use Banfield for my pet because we carry pet insurance with them. My experience is that this is a corporate environment. It will not be like a one on one relationship with the Vet. You get different ones each time you go and therefore it makes for various levels of care. Sometimes the Vet are caring and attentive and sometimes they are rude and not nice at all. So get to know the Vet you are scheduled with. My last time here, the Vet was very good and showed a lot of empathy for my pet. Past visits were not nearly as nice. So if you use them, get to know and ask questions about the Vet or "vet" them online."

"Over two weeks, I brought my dog to this hospital twice. I needed to have my dog examined and vaccinated because my dog was sick. Dr. Gonzales prescribed my dog a medication that caused it to foam at the mouth severely. In response to my concerns about my dog's reaction to his medication, the hospital responded that he didn't like the medicine. Despite my dog's severe reactions to the medication, the vet recommended continuing to treat him with that medication. Another time, I dropped my dog off at the vet for vaccinations, and it took five hours for the doctor to see him. My dog's doctor seems to not care about my concerns and refuses to answer my questions. Not to mention, I enrolled in their healthcare plan, but my dog is not receiving the care he needs, and there is a lack of accountability and transparency among staff members. Some staff members are excellent, but my experience hasn't been good, and my dog is still dealing with issues that haven't been addressed during the last two visits. I had several staff members write questions to the doctor that have not been answered, and when I go to the hospital, the doctor refuses to speak to me in person. Someone who has paid hundreds of dollars for services and a health member should be able to communicate and receive the best treatment possible. Some of the staff members are dry and lack empathy. After my last two visits, the doctor would write notes that were difficult to understand instead of giving me a proper aftercare plan. The doctor would list medications or recommend prescriptions I don't understand as if I'm a nurse. Additionally, there was no offer or explanation for why they were recommending the medication. Overall, I felt like I was being rushed and not given the care my dog deserved. The doctor wasn't taking the time to explain anything or listen to my concerns. My dog was just another number on a list. I probably won't be going back."