TDECU Sugar Land

"We used TDECU Mortgage for the purchase of our new home and let me just say, they are GREAT!! Evelyn helped us from start to finish. She got us pre-approved and helped us through closing day! She is a rockstar! Our title company even said how easy it was to work with TDECU. Highly recommend using them for your lender!"

"NEW review 12/18/2023 It is so nice when you can walk into a place and you’re greeted with a smile (it’s very rare nowadays)! Well, TREY did just that, he was also very kind and helpful and his customer service was superb! And for that, I give him 5 stars ⭐️⭐️⭐️⭐️⭐️! Thank you TREY God bless you always! (This review was written 3 years ago…3⭐️⭐️⭐️) They could use more help. Wait time is a bit long. The employees there are really friendly, I understand it's not their fault."

"Day before a major Holiday at lunch time and only 1 teller working the window and inside! I dislike this location. Other workers sitting in the office with no customers just chillin"

"Been banking with TDECU for 10 years. Typically, the service in the brick and mortar branches are great. The only issues I have had with the company is their 1-800 call center service and more recently their website. I haven't had to deal with the call center that much until recently so I have looked past the poor service received from the call center when I did interact with them. The call center customer service reps (CSR) are often difficult to deal with and seem incapable of getting off their scripts to deal with the actual problem you called about. Recently, I have been having issues with their website since they forced us to stop using customer numbers to log in and instead use a user name. The website has repeatedly not recognized my user name. I go through the whole process of logging in, get the message my user name is not recognized, and retrieve my user name from the website only to get the user name I attempted to log in with in the first place. I reset the password thinking that is the issue. No dice. I empty the browser cache, reboot the computer--still can't log in and for my efforts my account gets locked. I called the service center and after a long wait on hold, the CSR told me to do all that a second time. When it didn't work, the CSR decided it was time to put a ticket into IT. She said that they would look at my account and contact me. Days go by. Because the account is locked, I can't access my money. Not even through the app. I go back after several days and try to log in--I am to gain access again. I thought would have been nice to get a call but ok, problem solved. Until maybe a month later and the same thing starts happening. So I call the service center. I explain the situation and the CSR goes I can't help you, I have to transfer you. 45 mins later--a second CSR comes on and of course, there are no notes from my previous conversation with the first CSR. I re-explain everything. The second CSR kept insisting I wasn't enrolled in online banking. I told her I was and that I could still access my account via the app just not the website (I stopped attempts to log in so this time the account wasn't locked on the app). I told her all she needed to do was look at what IT did maybe a month back or just put a ticket into IT for me. She refused. She then said I needed to change my user name. I thought I wasn't enrolled? Well then she said I had been but needed to re-enroll. Ok, but the app is still recognizing the user name. The issue is something with the website or how my computer is interacting with it. She again refused to engage IT. I said I wasn't changing my user name, please contact IT. She then said I could step into a branch and hung up on me. Went to the branch in Sugar Land. They agreed I had not been unenrolled from digital banking. They had no idea why she would have thought I had been, but mentioned they had been seeing issues with online access for other customers. We repeatedly tried to gain access to my account online. Even their automated calls where you get a code to prove who you are to the website wasn't working. It would call and ask me to confirm who I was by pushing 1. Their system never recognized I was pushing 1, so I couldn't get the code. Eventually, we restored my online access but the issue as to what is causing the problem still hasn't been addressed. The rudeness and incompetence of the call center CSR aside, in the end, it doesn't matter how good the service at the branches is if the bank doesn't address the issues with customers losing access to their funds."

"I had a issue at another TDECU branch and was unsuccessful in getting it resolved. I came to the sugar land location and i met Aisha the Manager and with the help of her banker tyre they both resolved my issue with quickness. This is what banking should be. They made me feel like they cared about my experience and listened to me. Thank you Aisha and the Sugar Land Branch Team! If you are looking for a Banker that will listen to your wants and needs and be patient with you and show they care for your wants and needs come to this location!"