Houston Federal Credit Union

"Never answer the phone when I need help. Credit card hasn’t worked for weeks because I can’t get a hold of someone. “Schedule a call back” never ends up in a call back either. Such a simple fix but no one cares to answer."

"My son and I share an auto loan with HFCU. However, my son didn’t have access to the loan because I’m the primary person on the loan; yet, he is equally responsible for the loan too. I was told to go in person to the Sugarland location (an hour drive from my house) just to have someone give my son access to the loan to view and make payments from his HFCU account. I met with Ms. Patel at the Sugarland location and explained the problem. She wasn’t sure how to fix it, but said, “I will try” and she did. Ms. Patel played around with their system and within a few minutes fixed the problem when other representatives (four to be exact) didn't. Thank you Alta Patel for listening to our concerns, and going the extra mile. Words cannot express how truly grateful my son and I are for all your help. You are awesome!"

"I have banked with HFCU for over 20 years. I have never bounced a check. I have had several loans with them and never ever paid late, not once. I just deposited a large check and they are not going to clear the funds until January 12th. That is 17 days. I hate losing the long history but once these funds clear I'm done. I will cancel my account and move my money elsewhere."

"I had the pleasure of working with Erica Fuentes for my car loan refinancing, and I must say, she exceeded all expectations. Erica's professionalism and expertise shone through from start to finish. She guided me through the entire process with exceptional care, attention to detail, and a deep understanding of my financial needs. Erica's communication was impeccable; she kept me informed every step of the way, ensuring that I never felt in the dark. She took the time to answer all of my questions and provided insightful recommendations that ultimately led to a fantastic refinancing deal. What truly sets Erica apart is her commitment to customer satisfaction. She went above and beyond to secure a loan with better terms and lower interest rates, saving me a significant amount of money in the long run. Her dedication and personalized approach made this experience seamless and stress-free. I cannot recommend Erica Fuentes highly enough. If you're looking for a dedicated, knowledgeable, and trustworthy professional to assist with your financial needs, Erica is the one to call. Her outstanding service and unwavering commitment to her clients make her an invaluable asset in the finance industry. Thank you, Erica, for making my car loan refinancing a smooth and rewarding journey!"

"Craig Kneisly is a fantastic loan officer. He assisted me in multiple ways on my car loan from rates to payments, insurance and extended warranty. He's knowledgeable, and thorough. The credit union has great rates, and I can't recommend Craig and HFCU enough."