Furever Pets

"My friends and I stopped inside today while shopping around the mall. The high was 85 degrees today and it had to have been almost 90 inside, no AC- they only had the front two doors open and fans running. It was WAY too hot in there for me and my friends, so I absolutely cannot imagine how hot it was in those glass boxes for the puppies. So many of them were panting and drenched with sweat and they had NO WATER. It smelled awful, I don’t know if it’s because they hadn’t cleaned in the back or if it was because of how bad the dogs were sweating. I’ve been to the one in San Marcos and it was not this bad. This facility specifically is unethical and I do not recommend stopping by unless you enjoy seeing puppies be miserable."

"We got our pup about 2 weeks ago. Since then she had been diagnosed with Giardia and Kennel cough that turned into pneumonia. This place is unethical and needs to be closed down. Also they say they will pay you back for treatments done to your pet in a list they provide to you. We will see if that is true. Also our vet stated this pet store is known to sell sick pups. I can only imagine how ill all the pups are. Ours was in the store for close to 6 weeks. Im glad we were able to save her and get the treatment she needs."

"Animal cruelty to the extreme!! I was shocked by what I saw at this place, puppies are kept in inhumane conditions, and people's ignorance about what a healthy puppy looks like and behaves is exploited. I don't even want to think about how the condition of the mother dogs might be and how many times they are forced to give birth in a year. The puppies are stored in glass boxes in the heat, in total agony. When we told the seller that one of the puppies was hyperventilating, he didn't care, claiming the baby was just sleeping and the place is good as it is. I have never seen a store selling puppies before, which is why I went in, and I came out crying because what I saw was so disturbing. (Hair is covered in pee and diarrhea, puppies are just starring toward the wall, most of them have no energy). I can't get rid of the thought of how many puppies die in such a place. I don't understand how such a puppy mill or a place dealing with them can get a license, and how it is possible for such a store to open in a shopping center. And I also don't understand how the owner and the employees can reconcile with their conscience that they are torturing animals."

"If I could leave zero stars I would! Yall open at 10. I came at 2:15 saw yall were closed for lunch no big deal. I went to another store came back about 30 minutes later and waited outside the door with other people. The employee looked at us and walked to the back, vaped in the store, came out smoked and stood outside never saying anything, walked back in and stood behind the counter on his phone, walked back out and sat on the bench, then after waiting for nearly 2 hours he came walked by us and rudely said I’m not opening back up until 430. He could have put on the sign what time he would have been back from lunch. He was extremely rude and extremely unprofessional."

"DO NOT GET YOUR PUP FROM HERE! We were so excited when we got our poodle puppy in November. Shortly after getting her used to her new home she had to be rushed to the ER and was diagnosed with pneumonia. We tried calling the number on the contract and their website and didn't receive a answer even though they are supposed to be available for questions especially when your puppy isn't doing well. She was hospitalized for three days and placed on oxygen. Since then she has had to go to our regular vet once a week for radiographs. After spending thousands of dollars on vet bills she is finally on the road to recovery but still needs treatment until the pneumonia is all cleared up. We love our pup and so does our 9 year old daughter, thankfully she survived the first couple of days at the emergency room. It was tough explaining to our 9 year old our new family member may not make it back home. If you just got a pup from here take them to your vet in the first week even if they just had shots! Make sure they note any sneezing or coughing. If you have other furbabies at home keep them separate for the first couple of weeks to make sure they dont get sick as well. Also, the insurance they "offer" for 30 days isn't actually free you have to select a plan and pay. We should have went to the shelter like we did for our first pup. DO YOURSELF A FAVOR AND DO NOT GET A PUPPY FROM HERE."