Petco

"so bad it is actually insane. the employees are condescending and unprofessional, the groomers don’t know what they’re doing, and the hours they say they are open aren’t even true. they open at 8 but don’t take customers if they’re ten minutes late because of TRAFFIC. even though they don’t have any other grooms to do. they have rescheduled multiple grooms because they didn’t know what they were doing, and will give you a time to come in, and then be surprised when you do???? literally never go here PLEASE."

"Zero service. They made me reschedule my first appointment for a week later bc THEY were running behind. Fine. Then they make me take an 8 am for the next. My poor dog got sick on the way in the worst traffic. They wouldn't see her bc i was 10 minutes late. I will NEVER take my dog to this location again."

"Very disappointed with this location’s grooming experience. We have been Petco’s customers for years and this one was by far the least professional. I left with such bitter taste in my mouth that I had to come here and write a review. The groomer who was “taking care” of my dog was so condescending and seemed like she would rather be anywhere else in the world but there, doing her job. She ended up shaving my dog all the way down just because that was easier for her to do than to do the right thing for the dog. My dog was never shaved in its entire life before. It had a grooming session 3 weeks ago so I know for the absolute fact that there was no need for suuuuch dramatic cut. My dog is curly and I understand that matts are not on anyone’s list of fun things to do but this was so unnecessary. My dog is literally naked. Not even a short cut it was shaved alllll the way down. I honestly wish she canceled my appointment instead than doing what she did. Not to mention that no one picks up the phone, like ever. We tried reaching them to say that they should contact us on a different phone number for pick up but nothing. We ended up going to the store after 5h because we were told that that’s how long it will take and also they didn’t have the number they could reach us on but she was so pissed to see us there and then she said it was gonna take another hour. We were like ok no worries no rush. Now that I know what she was doing, 6h to shave a dog down?? Ok, we waited around the area. When it was time to take the dog, she banged on the glass to call us over in such unprofessional and rude way, we were just appalled with it all. I’m not much of a reviewer but when you are a customer somewhere and you leave a place feeling like we did today, all while you are paying for certain service, you gotta let people know"

"I’ve been coming here once a week and every time I would go, I would see this chameleon get worse and worse. today I went to go see him and he was just there hanging, dead with his mouth opened. I told one of the workers and she took him out. One of the ladies shopping there with her kids tried to revive and give the poor little fella some water but he was already gone. the chameleon looked extremely skinny and his water dripper was turned off and so was the chameleon next to him. I wonder how many times workers check on the animals because his water was off, looks like he wasn’t fed and was dead and only realized when I told them. I wonder if they even care for them right at all."

"Have always my dogs to petco locations & I know it takes several hours to be groomed, but it does not take 6 hours. He is a small, well-kept, 15 pound dog. Nothing crazy. The groomer called me earlier in the day to see if I could bring him 2 hours early, which I agreed to. 4 hours later with no update, I decide to go and check on my dog at the store because no answer on the phone. Groomer tells me to come back an hour later, which I do, and end up having to wait another hour for him to be ready. When I expressed my concern to the groomer (also manager), all she said was she had other dogs and it takes this long anyway, which I disagree. The lack of communication, attitude, and unapologetic manner was unprofessional and disheartening. I work in customer service and I don’t typically complain, but the overall demeanor of the groomer (manager) was not okay. So, if the groomer has a bad day, you and your pet might have a bad day and choppy haircut as well."