Petco

"I am very disappointed. I scheduled a 730 am. grooming appointment. I get there 725 no one is there, but I see that they don't open till 8 am. I called the store, had no answer, then called the 800 number and was told by the customer service rep that you are allowed to schedule before the store open so you can get the first slot? Make that make sense. You are allowed to schedule an appointment before the store is open for service but have to wait. WOW!!!Why not let the first appointment be for 8 am. Unacceptable!!! Unfortunately, I couldn't wait because I had another appointment to be at for 8 am. What a total inconvenience!!!"

"I took my dog to get his first haircut this past Friday. While it was satisfied with the customer service, and the way they clipped his nails and trimmed his face, I was not satisfied with the way they cut his hair. They asked me how short i wanted it and didn’t cut it as near at all. It was my whole reason for taking him the phone number for the groomers is disconnected so i will have to go up there to try to resolve the issue. I also had a problem with the way they charge I they add on extra fees some without telling you and some they inform you on. I paid $71 and it doesn’t even look like his hair on his back was cut at all."

"Went to Petco to get dog food (Royal Canin) the breed was out of stock. I spoke with Justin about the alternative I chose and he educated me on it being better for my dog and was cost efficient."

"I've very happy with Petco. Although they're not as big as some other stores, they're very close to home and have quality products for our dogs. I'd be very unhappy if they weren't there for us."

"I took my Great Pyrenees to get groomed. My husband specifically said no shaving because of his double coat. He dropped him off at 12pm and was given an estimate of 4-5 hours. He ended up being ready at 7:45pm. When I got there I realized he was the last dog there and that he had been shaved. I ask the groomer the reason for this and she said by husband had said shaving was ok. This was not true. She continue on saying they were short staff because a coworker had a medical emergency (she went into detail which is a HIPAA violation). When I got home and did a full inspection I realized he had patches and that his legs were deeply shaved. He was also very hungry and thirsty and did not seem he had gone to the restroom during the time he was at the groomer. We did contact the manager and were given a refund but this does not make this right. There is a large possibility his coat will not be the same after it grows back and in the mean time he is more at risk of getting sunburn. Do not recommend this groomer. I am putting this out there so other pet owners do not go through this."