Pet Supplies Plus Tomball

"I'm very very disappointed with the Tomball location. I went there last Sunday to pick up a few items for my cat. I got there 15 minutes before the store closed and it literally looked like the store was already closed. The store had all of the lights off already. The only reason that I found out the store was open was because I walked up to the door to verify if they were closed or not and the doors opened. I walked in and was greeted by a female Celsius who just said grab what you need because we're about to close. Of course all of the lights were out so I could not find anything on the shelves. I asked the mail associated in the front for assistance and he literally told me no he could not help me find a product because they are about to close. There was another female associate just leaning on a mop who looked like she just was not happy being there. Sadly three or four other customers came into the store after I did. Needless to say, I left without purchasing anything because of the poor service and went to a big box store and got my items. It's sad that the store is individually owned and operated because I really don't see it staying open very long with people like that running their stores. I really wish I had taken a moment to take pictures to upload but I'm sure the store manager or owners can look at their security cameras."

"They always have what I need and my dog likes to look at the guinea pigs. If you are using the dog wash area, check the dryers, they run very cold."

"Honestly better off going to the one on champion forest. This one never is stocked and the baths sometimes work. Associates at champion are way more helpful I live 5 minutes closer to this one and tried it again today. If you live 5 minutes farther from another one…go there or any other pet store"

"I paid for a self wash for my Alaskan Malamute, i brought his own shampoo because he has extremely sensitive skin and I brought my own brush. I was even cleaning up his shedding coat as I was bathing him because he does have a lot of coat. As I was blow drying him I was asked to stopped because no treatments were allowed, I was never told what treatment was given. So he was still wet when I had to leave, I really hope he doesn’t get any hot spots from being still wet. But all I was told was this was per the owner, we’ve been there before without any issues. We’ll definitely have to find a different place to shop for my sweet boy. He didn’t even get to get a cookie like we normally do after his spa days."

"The ladies here are very helpful! I enjoy going to this pet store. I don't feel judged for my choices and appreciate the caring and informative information."