PetSmart

"My dog had a groomers appointment at 12:30 for a haircut and bath. At 6 pm I called because I thought “this has been way too long”. Spoke to an associate there and they said he was ready for pick up. I then asked when was he ready. She stated he was done close to 3 PM because the groomer left at 3:30. I was so upset that I was not notified that my dog was ready for pick up and he was just sitting there for over 3 hours because of the negligence of this location. No one called after an hour, after 2 or after 3 hours. My dog was completely forgotten about and if I did not call I don’t know how much longer he would be caged up sitting there. As a pet owner I do my best to make sure I pick up my dog immediately after his appointment as he is a high anxiety dog that is used to being around me. It honestly broke my heart to know he was just there for over 3 hours waiting to go home. I brought my frustrations to the manager at the moment and she listened to what happened and agreed that was uncalled for and explained that they do have a better system to notify dog parents but unfortunately that system was not taken while my dog was there. She did not charge me for the grooming visit but I will no longer take any pet I have to their groomers ever again. As for the groomer who did not call when my dog was ready to go home or check of anything in the system to notify me I hope you never do this to another animal. I will be calling corporate regarding this matter as it wasn’t just one persons fault but an entire team who did not bother to check if anything has been done. Thank you to the manager at the moment who was willing to listen to a distressed dog owner."

"Absolutely love this PetSmart location. I've been coming here for years to get all the supplies that I need for my cats and have never had any issues! The food and litter is always in stock, along with a great selection of accessories from toys to grooming, food and water bowls, and litter boxes. The staff here is really what keeps me coming back, they are extremely friendly and very helpful with any questions you have!"

"We made the appt late the night before due to an oozing sore that appeared on our cats rear. He was taken in on time and the staff and vet tech kept me informed and verified pricing with me at each interval of the exam! Reasonable pricing, friendly staff and quick answers!"

"This store is clean and the employees are friendly and helpful. They didn’t have the uti chews that I was looking for but they had a shampoo for my Rottweilers that I’ve been looking for. And I got a coupon for a topper that I’ve been wanting to try."