PetSmart

"Took both dogs to Casey the groomer. When asked if she could hold one of my dogs so I could fill out paperwork she told me she wasn’t able to. Also was told by her that if my dog experienced trouble standing she would have to stop the grooming, even if not finished, and would not be able to finish. Seriously??!!! All of my past groomers have been able to work with him and do a great job. Don’t you have supports for this?? I was told it would take 3-4 hours to complete even though there was only an hour in between appointments. Once I picked them up, Casey told me she did the best she could and the job might not be that good. In fact, it was a botchy and looked bad. My other dog, had no medical issues and his hair cut was messy too. Long strands of hair and areas not cut evenly, terrible job. When I got them home, they didn’t smell like they had a bath. Still smelled like a dog being outside. Once I got home I forgot my receipt and called and spoke with Casey. She told me she could not send or email me another copy. My opinion is management needs to review the groomers work. I will not be back… Poor customer service and poor grooming!!!"

"Not impressed with the fact they couldn’t shave my dog due to him being antsy. I usually wash them myself, I felt like this was a waste of money and time. Had a bad experience with petsmart in another city, things haven’t changed."

"It’s so unsettling reading the other reviews because the sentiment is consistent across the board. DO NOT LEAVE YOUR FUR BABIES WITH THE MEAN GROOMERS AT THIS LOCATION. I visited this location three times, to have my puppy groomed. The staff have never been super friendly but this last time today, put the nail in the coffin. My puppy had an apt scheduled for 9am. When I arrived at the desk, no one was there to greet me and I saw one of the groomers in the salon just scrolling on the computer. I waited several minutes prior to tapping the window to let her know I was waiting. When she came to the check-in register, she didn’t greet me at all. I said hello to her TWICE & she still didn’t acknowledge me. She proceeds to say “ who is the apt for “ with the absolute nastiest attitude, and STILL had not acknowledged me addressing her. I told her to cancel the appointment because I was not comfortable leaving my dog in her care, out of fear that she would mistreat my dog. Whoever is the GM of the prosper location, needs to take more pride in the staff they have representing their store. The overall energy of the staff toward customers is absolutely shameful. The petsmart in Frisco is much better, the ladies are KIND & accommodated my last minute request for a same day appointment."

"I’ve only used the grooming services here, so my review is based on that. Natalie did a great job with my pup, but Casey was pretty terrible and had an awful attitude at pickup (and was late to work, to boot). Both times, I paid for service upgrades and I’m not sure either one was performed. Most recently, I paid for the Winter Special Package PLUS which says it comes with an array of things including a bandana, cookie, and $200 of coupons - I received none of that. They seem to be perfectly content ripping people off with the extras."

"I take my dog to Natalie, the groomer, and she always does an amazing job. I definitely suggest using her. The price is reasonable, and I'm content knowing my dog is in good hands."