Caperton Fertility Institute

"We first went to Dr. Caperton almost 4 years ago. He was very honest about our situation which is what we wanted to hear. We have received nothing but excellent care from both facilities (El Paso and Abq), and just found out we are pregnant with our second IVF baby from them! We are so thankful for everyone involved in helping us have our family."

"I am a physician. I don't expect special treatment, but when I go to a clinic, I hope for human decency and good patient care for my wife and myself. At the very first visit, the statements and questions by Dr. Caperton did not give me the perception that our medical records had been reviewed. We felt that Dr. Caperton was completely unfamiliar with our case. On our second visit with Dr. Caperton, he walked into the room and asked my wife if they had ever met. My wife underwent several tests and procedures at the clinic- each experience led to us feeling more uncomfortable and abandoned. After consulting with other fertility specialists, it is my opinion that we received suboptimal and questionable patient care at Caperton, in comparison. My wife posted a Google review and, immediately, Dr. Caperton reached out to me, instead of her. Later, upon realizing that hysteroscopy and HSG images had been missing from our prior record request, we reached out to obtain them. Dr. Caperton says that the HSG images are in the patient portal, but they are nowhere to be found. In his email, Dr. Caperton also threatened us with legal action if we did not remove our reviews. Sorry, but we will not be bullied into silence. It saddens me that we lost so much precious time at this clinic and I do not wish this experience upon anyone."

"Everyone at Caperton on a surface level seems nice enough, and that's the only good thing I have to say. Google's 4000 character limit doesn't give me enough adequate space to properly capture the 8 months of hell that was my experience with this clinic and its providers. To anyone considering this clinic, you deserve better. I wouldn't wish Caperton on anybody. I wouldn't even wish Caperton on Dr. Caperton. Maybe having a clinical experience on par with what he puts his patients through would give him some perspective, but like the dust he leaves behind in the sports cars he brags about, I bet any perspective, along with this review, would be lost on him. IVF is a mental and emotional rollercoaster, and this practice will make it worse. Make no mistake. Patients aren't a number here. They are a component in a money printing machine and are treated as such. The clinic's organization is terrible. Front desk staff gave me misinformation about PGT-M which took a month and several escalations to sort out. They continued to give incorrect information constantly, and got annoyed with me for not following instructions they never gave me in the first place. I've received bills for things they told me I wouldn't have to worry about paying. It took them over 6 months to get me in touch with the genetics lab. If I had a dollar for every time I asked them about the genetics lab and they told me "we have a meeting with them this Thursday!" I'd be able to retire. Nobody on this planet could convince me anyone here ever looked at my chart. They made incorrect assumptions about my case at every visit and were completely unfamiliar with details someone who spent ten seconds looking at my chart would have known. The bedside manner is lacking. The doctor's demeanor is arrogant, impersonal, and insensitive. The providers here told me I might have cancer not once, but twice. Immediately after presenting the mere thought of having to face my own mortality, they dumped a ton of IVF info and a 33+ page packet on me. Why would I be thinking about bringing new life around in this circumstance? I eventually got additional opinions on the imaging they used to justify the additional MRI and biopsy screening for cancer. Second and third opinions saw no reason for these additional diagnostics. They reference that 33+ page packet when any question is asked, even if the packet doesn't address the question. I was pushed to do a surgical procedure with only ibuprofen presented for pain management. The provider performing the procedure was completely insensitive to the amount of pain I was in and bragged about patients trying to escape them mid-procedure. I was having unexplained panic attacks for weeks afterwards. Every clinic I've consulted with since has told me they refuse to perform said procedure without general anesthesia. I was left alone in patient rooms in the middle of procedures for extended periods of time without knowing if the provider is coming back, once was for almost an hour after a provider failed to place an IV on me multiple times and left without a word. The only reason they came back was because I had a panic attack and attempted to leave. There wasn't a single appointment I left without being in a complete state of mental distress due to the actions and words of this clinic's providers. When my spouse and I confronted the clinic about all our issues, we were gaslighted and given excuse after excuse as to why this experience is our fault. Since leaving this place's "care," I've had amazing experiences elsewhere. Having gone through an IVF cycle with a different clinic now, I know if I would have gone through with this clinic, I'd have enough cortisol spikes to end up with rubbish egg quality, disappointment, and wasted money. Severing ties felt like cutting out an ingrown toenail for the very first time. It triggered a huge relief response I couldn't fathom until the negative space was created. Don't go here. You deserve better."

"Thanks to Caperton we have a beautiful one year old! We struggled for years and Caperton’s FET used all the latest recommendations. It wasn’t easy and it was large financial undertaking but knowing that we gave ourselves the best opportunity to an outcome was worth it. Katie was instrumental in maintaining my sanity and being patient with my 100 + questions at every meeting."

"Such a professional staff. We struggled for several years to have a baby and after being referred to Caperton we were able to succeed. Dr. Caperton was honest, open and allowed us to make informed decisions. Even with having to drive to Albuquerque for procedures it was worth it. The El Paso staff was attentive and quick to respond to all questions and issues. I cannot recommend this office enough. I know IVF is not always successful, but being treated like a person instead of a paycheck was worth it. Thank you!"