Quality Inn Joliet

"I stayed at this hotel because my job payed for my stay and I’m gonna recommend my job not place us drivers at this hotel anymore. My room was dirty when I checked in. The older Caucasian woman named Jenny who works night shift is very rude, aggressive and has horrible customer service. It’s been 3 days since housekeeping has come to my room to change out rags or linen on my mattress and has not come to change garbage cans in the room. Certain staff is running the hotel like a prison/boot camp. I’m making sure I report the lady who works night shift to corporate. Sn if you’re staying at this hotel because Werner sent you here tell the terminal manager to send you elsewhere!"

"Nice clean room. Great desk staff and housekeeping is amazing!!! Our in room thermostat malfunctioned and the manager came down immediately to try a trouble shoot the issue. She was more than ready to move us if needed. (She found a fix to the issue.)"

"I stay here a lot and can’t believe they have a room like this #344. First walk in instantly smell marijuana & there was no smell in hallway, then there was BIG PATCHED UN PAINTED REPAIRS & smaller repairs & big marks on the walls. Then lamp on the desk would not work so I moved the desk to plug it in which is why it wasn’t plugged in because it didn’t work properly at all but the desk almost fell apart on me! then there was a LOT of dirty dusty stuff Very Thick all over the window seals, and now the marijuana smell is getting stronger. IM VERY DISAPPOINTED IN ONE OF MY FAVORITE MOTELS TO STAY AT!!!!!"

"I am a travel nurse who works Night Shift at the hospital down the street. On one occasion I had a very nice woman help me with accommodations for early check-in which was at 8 am because I work 7 pm to 7:30 am and need to sleep after my shift in preparation for the next shift. Another time I had a man, who very kindly asked his supervisor about my accommodations and they told me to call at 8 am the day of to see if they had a clean room. I was happy with that answer. Tonight, I called to ask for accommodations for the morning. The gentleman who answered the phone told me that he has worked at this hotel for 8 years and that they never make accommodations for a time so early. He told me that the earliest time I can check in is 11 am which is way too late. The only reason I am giving two stars is because none of the employees give the same answer when asking for early check-in accommodations. The least the man tonight could do was ask his supervisor for approval but instead he denied me and my business. I did let the gentleman know that I just stayed at the hotel just a few weeks ago and that they allowed me to check-in at 8 am. He did not believe me. I will be taking my business elsewhere to the Super 8 up the road because they never give me an issue with early check-in."