Petco

"I have made two appointments for my dog and each time I got turned away. I scheduled appointments a month in advance both times. The second time I arrived at my appointment 40 minutes early and drove 45 minutes away just to be told “it takes 2 hours for a grooming appointment and we close at 4pm so we don’t have time to groom your dog today” considering the fact my appointment was made at 3:15PM. Even though on the website I scheduled him for a grooming (shave). It makes me so upset to have to be turned away twice in a row, waste my time, and give up my hopes to get my dog taken care of considering the fact I have a full time job and only get 1 day a month off. This is the most irresponsible place I’ve ever been to. Not happy whatsoever to be turned away twice even though they knew what my dog needed a month before the appointment. Without a notice. I’ve wasted my gas and time with this place to many times. I’m never coming back here, completely over priced and clearly taking care of animals is not at top priority here. Sincerely, disappointed."

"I have done all my shopping through there since I bought my pet. They got me to sign up for vital care two years ago and I’ve never used it. I’ve tried countless times to cancel it and today finally got a person on the phone. I was told I auto enrolled in it which I checked, the auto enrollment was turned off. Between being told by multiple employees how to deactivate it turns out you can’t deactivate it. It’s a scam that is pretty much impossible to get out of! Do yourself a favor and never sign up for it! Like I’m gonna do myself a favor and never shop there again. They lost a good customer over this not to mention anyone who listens to me will hear about this. I deal with thousands of people a week at my job."

"Either understaffed or inattentive staff. After searching for a supposedly (on website ) in stock product I had to ask staff for help locating it. He said he would go grab one. After waiting twenty minutes and watching him talk to coworkers and then begin assisting other customers I left. Only upon leaving did he say he would look."

"Im not one to leave reviews good or bad but I had a horrible experience at Petco recently. I brought my dog (doodle mix)into Petco and Cherie was the only one available todo the grooming. Doodle mixes usually have a standard cut and I gave her very simple instructions on how I would like my dog cut and how I did not want a standard poodle cut. Even showed a picture. She did not fulfill my instructions and cut my dog like a poodle. My dog is completely shaven down almost to her skin. With how much it cost to get done I would have been better off doing it myself. She did a terrible job and I won’t be returning. I’d think Petco would hold their groomers to a higher standard."

"The employee seemed annoyed that I had a question as she was talking to a boyfriend or friend and child who were visiting her. Then when I asked her if they had any more of the product I was interested in she proceeded to say nope without checking. Then I grabbed 2 other similar products and asked if they were as good or if she knew which product was better. She once again acted as I was annoying her and told me that it was no different that going out and buying people shampoo and people lotion with oatmeal in it. I said but this says medicated and she repeated the statement above.. as if insinuating the product was garbage and not worth $16.95 for each of the 3 products. This isn’t the 1st terrible experience I’ve had in Petco! I’m really just thinking about paying the extra to get my stuff from the vet or online! I try to stay brick and mortar… but Petco…be careful, bc if it wasn’t for your adorable pets, your people would be running all the customers away!"