Trek Bicycle Houston West University

"Cynthia did an amazing job fitting me to my new TT bike. Her expertise was and ability to perfectly dial me in to my new ride was bar none! Any questions or concerns that came up during the fitting, she was able to promptly address. I am very pleased with my fitting experience from Cynthia."

"Jamie was a great help picking out the correct bikes for our riding style and budget. Everyone we dealt with at the store was friendly, helpful, and they back each other up when the person you ask for is busy. It was a great experience for us, and we love our bikes."

"AUGUSTIN was super helpful over the phone, explaining the 3 levels of tune-ups/maintenance with patience and detail. MATT G. was very helpful in person while taking a look at my two amateur level bikes. He was patient and explained everything. Both he and MARK B. offered to help me load my bike back in my vehicle and were friendly even though I decided not to go ahead with getting the work done at this time. Another gentleman with whitish hair even offered me a water when I walked in since it's so hot out and I'm sure my cheeks were red. Very welcoming, friendly and professional. Also lots of room to move around and lovely displays of bikes. :)"

"Took my BMC in for maintenance and cleaning. After the guy put my bike on the stand, inspected it and listened to my concerns, he recommended the level 2 tune up. Got my bike back yesterday and she is like brand new! Brakes were bled, new chain, so many other improvements I cannot even begin to list and she is sparkly clean! I met the mechanic, Max, when I picked her up. He did a great job. Also I enjoyed the hybrid Trek they loaned me while my BMC was getting worked on, as I do a lot of commuting on my bike! Great job they did here, thanks so much guys. Pics are before/after."

"This is a great place to buy a Trek. They have sales and the bikes are beautiful! The staff is very friendly. Augustine for example is knowledgeable of individual features for each bike. He has it all memorized! And Matt is an amazing engineer with how he's able to install complicated accessories that are special ordered. Chandler is so easy to talk to and has very practical tips. Van uses his intuition if you don't quite know what bike you want and often hits it spot on. If you see a bike on the Trek website, and they don't have it in their showroom, they'll order it for you. A good piece of mind is the 30 days warranty to take home your bike and test it. Plus if you're needing adjustments you can have as many as you want for free for those 30 days. What's more, you get a free tune up of your bike at anytime within the first year of purchase. And if you want to learn how to maintain your bike, they have a free monthly class on an aspect of bike care where you can ask all sorts of questions."