Valley Honda Service Department

"First time getting my old Civic serviced here. I've been to a lot of different dealers over the past decades. This one is exceptional. The place was absolutely packed with people. And yet, they efficiently got me in and out. On any 15-year old car I feel like most places come to you and say "you need to do a fuel system cleaning, you need a blinker light fluid flush and fill". These guys played none of these games. The service tech came to me and said, "everything checks out except your rear additional brake light, which is out...would you like us to replace that for you, it will add about $30?". I agreed, paid my bill 20 minutes later, and walked out to a car that received a complimentary wash. Now, I will say that I had every major service written down, and the noted mileage, sitting on the passenger seat for all to see. And, I've also written the mileage in the engine bay when each of those items was last replaced (spark plugs, engine filter, battery, coolant), so maybe that's why they didn't play games like most dealers. If my Daughter brings the car back home in one piece from her Florida trip, this is our new Honda Dealer. They had a young lady who did nothing but went around and cleaned up the waiting areas and the coffee center. And then the bathrooms are sparkling clean, with a shelf to set your phone on if using the urinal, flowers on the counter as you wash your hands (you DO wash your hands after using the bathroom, right?). I actually feel like just getting my car serviced every month at this place, it was so enjoyable. The problem is that it's a 2008 Civic, and it just doesn't ever have many issues (129,000 miles)."

"Worked today with Sam Kim and Jose Barrera on an issue with my Honda Accord 2.0T. Both gentlemen were fantastic by being understanding and great listeners. They went above and beyond to resolve my issue even though they did not need to. I can’t speak highly enough of Valley Honda. Great honest staff who will continue to earn my business. Thanks again to Jose and Sam - you guys were brilliant today !"

"Wonderful customer service and help from Jose! I’m a new Honda CRV owner and I got an alert for a recall so I called Valley Honda and Jose helped me out. He was friendly, professional, informative, and thoughtful. He also didn’t waste my time with unnecessary talk or taking a long time to look up information. He was Johnny-on-the-spot answering my questions and getting me the information I needed. I will now be bringing my car to Valley Honda for all of my service work. I wish every dealership had a Jose working for them! On top of it, when I talked with his manager, Marco, to tell him what a great job Jose had done I was informed that Jose is pretty new, is doing a great job, and is very appreciated there. It’s good to know that the people I am taking my vehicle to for service seem to genuinely care not only about me as a customer but also about the people they work with. When I first bought the car from a different dealership back in September, I had brought it by Valley Honda service department and had a good experience there as well so I’m not surprised at all by this great experience I had. Talking with Jose I also found out that Valley Honda charges less for an oil change than the place I took it to last month. So knowing their prices and also the level of customer service I have had at Valley Honda’s service department I can’t think of any reason why I would take my car anywhere else for service!"

"Frederick is the best! He made the process so easy and effortless, I really appreciated his honesty and kept it real. Go buy a car off him, you won’t regret it!"

"Always outstanding service from the Valley Honda team. My car was serviced by Marco Maldonado today & I have to say, his customer service is impeccable! He took the time to explain each service to me so I would fully understand what I was paying for. He was honest about what needed to be done & what could wait until my next visit. The estimate was right on point with the final total also. This man deserves a raise! Valley Honda will continue to have me as a customer as long as he is there!"