Kroger Pharmacy 1035 North Shepherd Drive, Houston, TX 77008

"Hats off to Veronica for being so efficient ,first class and caring. She answers the phone quickly never makes you wait gets your prescriptions quickly with nothing but kindness in her voice. I just transferred all my prescriptions to her from neighboring pharmacies where they answer the phone put you on hold then hang up on you. She should definitely be recognized."

"I've been using this pharmacy for 10 years. In the last year the service has declined considerably. They take hours to fill basic prescriptions. Today I'm trying to get medicine before catching a flight. The prescription was called in this morning morning and not filled until 1 PM. Of course when I get here at 1:05, they are closed for lunch break. I will be using a different pharmacy that is more dependable moving forward."

"I really needed to pick up my RX. I was only a minute late and a guy named Sydin didn't want to help me. He was hiding in the back. Too lazy to help me. No compassion. He didn't want to come close to the front. This just shows his bad customer service. He didn't give a care."

"Poor management. Doesn’t state midday close. Went to get medicine for my daughter who just came from the hospital at 1:02 and she kept telling me they close for lunch abruptly. Not listed on here that it closes for lunch and I’m not sure why the whole pharmacy has to close when there’s multiple people staffed there. I guess no one wants to eat lunch alone?"

"I have COVID and my doctor prescribed an albuterol inhaler to help with the coughing and asthma on Tuesday morning at 8:30 am. Fast forward to Friday afternoon at almost 4:30 pm, and this pharmacy still hadn’t filled the prescription (which I’m assuming entails slapping a label on a box with the inhaler inside) until just now after multiple inquiries, calls, and having a family member attempt to pick up in person (who was told it would be a 30 minute wait, still not filled). This is particularly egregious and I’m glad I had a backup inhaler at home - it could be worse for anyone who doesn’t. Totally negligent and irresponsible on all levels. I don’t even want to think about how many peoples’ lives have been or will be in danger because of these reckless pharmacy employees."