H-E-B Pharmacy

"That's the pharmacy where I get all my shots. The only annoying thing is that you have to fill in a form every time you come in. They should just check their computer."

"My doctor is helping me safely get sober from alcohol, I had a seizure this past Monday and realized I have to stop drinking, so my doctor is supervising my medical detox from alcohol with Lorazepam. My doctor prescribes me day by day, tapering as safe and well tolerated. Tonight, the pharmacist refused to fill my 7 tablets (down from 8 the day before filled at the exact same HEB), citing that she “felt weird about filling my prescription” saying it was “unusual” and she didn’t want to fill the prescription, and outright refused to. I asked her why there was an issue, and explained that I am being helped off of alcohol and trying to do the responsible thing, and that my prescriptions (and doctors appointments) are daily to manage the taper down so I wouldn’t have any medication for the next day if she refused to fill my prescription, and she basically said she didn’t trust my doctor or the situation and she admitted that was only her OPINION. I clarified that it was her opinion and not some policy to make sure I was understanding the situation correctly. I explained how as a pharmacist she should know that abruptly discontinuing benzodiazepine medication can be deadly, and considering I had already been through a seizure Monday, I was feeling pretty scared at what would happen to me being cut off for no reason other than a misanthropic pharmacist's hunch. Not that it should matter, but I came in business attire because I need to pick up my prescriptions each night for the next day after work at the office, and was entirely polite and pleasant until I became legitimately scared for what could happen to me if I had to stop dead my treatment. Despite being scared I was NEVER rude or condescending, just advocating for myself and trying to explain my situation. She didn’t seem to care until I mentioned again how dangerous her “opinion” was to my health, and if I did most likely have a medical complication the next day that the first thing I would do is file a lawsuit. She reluctantly filled the prescription and said I’m never allowed back at her Pharmacy again. I told her that her opinions are dangerous and are going to hurt innocent people who don’t deserve it in the future. When I said that she clapped at me like she was giving some rude applause or congratulations. She is not fit for supervising a pharmacy, nor having any judgement over what a doctor deems a necessary treatment for their patient. I can imagine red flags going up for large quantities of narcotics being prescribed to non sick individuals but this was for 7 tablets of lorazepam, just part of a medical taper to help me stay sober from alcohol safely and for good. Any pharmacist capable of critical thinking could have deduced that I wasn’t there for anything unjustified in the slightest, I also needed to pick up my desonide cream for my face! I’m appalled at the behavior of this woman, her trying to play some kind of hero in her mind is going to put more patients like my self in legitimately dangerous situations. This could have turned out much, much worse than it did, had I had a seizure the next morning with no one around to know and hurt myself, or gone into DT’s and who knows what that could have done to me either. I’m pretty sad about this, and I feel discriminated and made out to be a criminal when I’m very, very clearly trying to do the best thing I can for my health and my life, to get off alcohol and get back to the sobriety I had before so had relapsed. I felt so hurt by the pharmacists actions towards me, I wasn’t able to sleep due to the situation playing out over and over in my mind. I hope action is taken against Lanchi Thai, because everyone will have a better chance at being healthier (and safer) without her managing a pharmacy, or really even working in pharmacy in general. She is a liability to HEB, as well as the patients needing medicine deemed appropriate and necessary by their doctors. My review is apparently too long so I will finish the review on my next post:"

"My go to pharmacy. Always on point and never any issues. They work as fast as possible to get your prescriptions ready. Hours of operation are decent too. I recommend them."

"This has to be the worst pharmacy on earth. They lack empathy and attention to detail. I need a pharmacy that will care about my health instead of treating me like just another number. They don’t follow up with doctors offices, or the patient and have the worst attitudes. The pharmacist puts a huge stain on the H‑E‑B brand."

"Low cost medicine and low cost vaccinations. Excellent customer service. Walgreens wanted $15.00 to fill a prescription, at H‑E‑B it cost less than $3.00. Their drive through is fast."