H-E-B Pharmacy

"I want to commend Maria on her consistent customer service and positive attitude! There is one rude one but not Maria! She always takes care of me and make sure my medication is ready when I need it. She's an absolute gem and I really appreciate her!"

"Due to insurance coverage I transferred my prescriptions to HEB since I've had an excellent experience with the grocery side. I'm not sure of the root cause for the unprofessional and rude employees and the wait time for my prescription's and the delay between the pharmacy and their website. From day one they claimed not to have received my prescription's that were transferred from CVS. I went to CVS and they printed out proof they were transferred, back to HEB, still denying no transfer occurred, however, it did show my prescriptions "pending" on HEB website pharmacy page. To start over I asked my doctor to resend the original order. She did, and that was NINE (9) days ago....it's still "in progress" and states " we're asking your prescriber for refills". I really don't want refills since I won't use this pharmacy again. Why can't I get the prescription my doctor requested? and no phone call from HEB explaining the delay. If I need refills my doctor will call it in. Tried to call and speak the pharmacy, but that didn't work out too well. Bad attitudes and they sound too busy to talk to you. I miss my CVS. I'd rather pay more for better service!!"

"The staff is great and hardworking. There is always a line to check out. No employees to help customers. The prices are good. Often , shelves are empty. They cannot or will not hire enough employees. Employees make the company money."

"Very poor staff and made no sense argument s with customer! The incapable staff member forgot to give needles with diabetic injections and he need to ask the doctor a prescription to do that ! How can the patient use injections without needles! So far I back and forth between the doctor and the pharmacy staff for a whole month to receive my medications They are totally incapable"

"I'm switching locations because every time I've come to this location, the pharmacists are so rude and ugly. No matter how polite I ask or pleases and thank yous I offer, I've gotten poor treatment here as if I was an inconveniencing them — always a huff and puff or an eye roll. There's also an absurd wait time to get your vaccine; even during slow or dead hours and zero customers are waiting. It happened both times that I had to come for a vaccine and a follow-up. A paying customer absolutely has no need to deal with this rudeness and disregard. I hope they train their staff better here or do some coaching on how politeness goes both ways. A bit of customer service would also be a great concept."