H-E-B Pharmacy

"Called in my prescription 3 days in advance. Called to check to see if it was ready to pick up. She assured me it would be ready.Waited 2 hours and drove 25 miles to the store. Still not ready! They had me waiting another two and a half hours in the store. It wasn't until I threatened to block the drive through, that it was suddenly ready! Another time had surgery, Dr. Called in Rx, it took them 2 1/2 hours to fill 1 pain script while I cried. ( Dr called it in an hour b4 I arrived at store. That's a total of 3 1/2 hours to fill.) Didn't matter I was in pain & in the store infront of them."

"Worst pharmacy I've ever been too. Slow as a snail in the drive through and was told on the phone that my script was going to be ready at a time waited 2hrs after that time and it still wasn't ready after driving 25min to get it.how do you expect for sick individuals to get better if you can't get a script filled in over 24hrs."

"I have always used HEB for the pharmacy because they have always been super fast, nice and always calling if a medicine was going to take longer than normal. I switched over a year ago from our old pharmacy and have been super happy ever since. However, I have noticed the last few times the customer service has gone down. Which is also the reason for my review and rating. This evening when I went through the drive thru after waiting and getting to the front and giving the information to the clerk Emily, she came back on and said I'd have to come inside because it wouldn't fit. When I told her that I have always gotten it this way she got short and said " it'll take a couple of trips hold on." She then ended the call /video before I could even explain that the shots could be sent all at once that all 3 boxes would fit as they have done this every single time I have gotten it through the drive thru. She proceeded to send everything separately making the process take longer and making the cars behind me wait even longer. She never came back on to let me know my card was in the container or that everything had been sent. My other issue is Friday my daughters medicine was faxed over in the morning. They never checked the fax inbox all day until I called and inquired about the medication. She told me it would be ready today I'm the morning. When I called at 2pm I was told it was still in process and another hour. I really hope this doesn't continue to be the way things go as I'll have to look for another pharmacy if it does."

"Superior service. They have long lines but, they go fast. They have 3 cashiers. The are friendly and polite. They usually have what you need in stock which is a big plus for me. If they don't have it in stock it only takes a couple of days to get it. They have a pharmacist on hand to answer any questions you may have."