J.Crew
4999 Old Orchard Shopping Center, Skokie, IL 60077
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 6:00 PM
Photos
Location & Phone number
4999 Old Orchard Shopping Center Suite A12, Skokie, IL 60077, United States
About the Business
J.Crew is a popular clothing and shoe store located at the Old Orchard Shopping Center in Skokie, Illinois. Known for its preppy and classic style, J.Crew offers a wide range of clothing options for men, women, and children. From stylish workwear to casual weekend attire, J.Crew has something for every occasion. With its high-quality fabrics and timeless designs, J.Crew is a go-to destination for fashion-forward shoppers looking to elevate their wardrobe. Visit J.Crew at 4999 Old Orchard Shopping Center for the latest trends in fashion and accessories.
Reviews
"Called ahead to see if they could do an exchange without a receipt. They confirmed with their manager that they could. Couple days later, drove half an hour there only to be told that they couldn’t. The items were brand new and had tags. They found the items on my account. They still sold those items in store (just not the right size). Employee needed manager to make the exchange. Manager could have made the exchange but chose not to. She didn’t acknowledge their mistake over the phone and was unapologetic, unhelpful, and judgey. Apparently they have a strict 30 day policy. I’ve purchased thousands in merchandise over the years and rarely return items. When I called customer service, they said the store has discretion but is separate from the “umbrella company” so can’t enforce anything. The return items were no more than $50 and I was planning to buy $270. Manager made a passive aggressive comment and assumed I wouldn’t go through with my new purchase. I’m sure they could care less about my business given this behavior, and it worked. I won’t shop here again. Quality has gone down anyway."
"I was at the Old Orchard store and it was a madhouse! The sale items were wonderful and Lexi was calm and collected as I checked out even as an angry, crabby entitled woman behind me was berating her to “hurry up! How long this gonna take?” Lexi remained kind and helpful and full of the Christmas spirit despite this grinch of a woman. Thanks Lexi for being so professional."
"Walked in about an hour ago, looking for a dress shirt. Did not get approached to see if I needed help. Waited around to see if someone could help me and no one did. Probably the worst customer service I have experienced at any j crew, and I’ve been to at least 5 of them. Was expecting better, especially from such a respected brand name in clothing."
"hi, i was shopping at north brook court mall location. The gentleman was helping us his name is Talip but middle of sale store manager called him five times for helping to her in register. it was not acceptable. Talip helped us perfectly."
"Customer service is nice. Someone always greets you. Always help choosing clothes, even if its not in store they order online with free shipping. Know their product."
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