uBreakiFix by Asurion

"Asurion and their repair location are not consistent with what they require to complete a claim. So when I showed up, they insisted I needed my phone's serial number in addition to the IMEI and would not accept my device. They had me wait for half an hour on top of the half hour already spent on the line to file a claim AND an additional hour to deal with customer service. They provided me with a phone number to call instead of them just calling Asurion to figure out how to resolve the issue. I shouldn't have to make up for their incompetence or their system's shortcomings. Unbelievable."

"My experience was great! No charge for diagnostics. Options were offered. I didn't feel like i was taken advantage of."

"The technician who handles my claim was terrific. By no fault of his own, he did exactly what he is contracted to do. However, my repair was a warranty fix for the second time and the manner in which ASURION designates where to take your equipment (this being my phone) got repairs is totally inconvenient and a hassle. The first claim submitted could only be completed at a location in the city of Chicago because they were the only store that had the necessary piece. That is a 2 hour commute by train from where I live because I cannot drive into the city! Then I had to sit there 6 hours (an entire day wasted) and wait for my phone because of the distance I take traveled. They wanted to keep my phone overnight just for a screen replacement and asked that I return the next day to pick it up. Prosperous! I have medical issues and cannot be without my phone overnight. The second time (earlier this week) the location was at least drivable yet still 40 minutes from where I live to have the screen replaced again. However, the inconvenience this time was that I return after 400pm to pick it up. Now I'd be without a phone for 6 hours and have no way to communicate with anyone. Especially with the tech, if something had went wrong or he needed to contact me with questions. Which he needed to do a mere 1 hour after I left the store, but had no knowledge of this until after I returned at 400pm to retrieve my phone. Since I was unreachable he explained that the screens he had were defective and had to submit a claim on my behalf that my unit was unrepairable and that I would receive my replacement phone via overnight delivery. He sincerely apologized for the inconvenience but frankly it is not his fault. He did his job but wish there was a way to stay in touch with him to have avoided the wasted time and ½ gas going back and forth. Now here we are, 2 days later and still have not received my replacement phone. So I must contact ASURION to find out what the delay is yet CANNOT find a department or phone number to call. How the hell am I supposed to contact ASURION!!??"

"Schedule appointment online for what should be a 45 minute repair and when you show up they tell you almost 3 times as long and that they can't do it that day. What's the point in scheduling anything and wasting my time driving here just to be turned away. Then you come back the next day and have to wait 30 minutes to go in because they're on break. I don't blame the worker. He's apparently here alone doing what he can. They need more than just one person working. Poor management."

"I could not have been more satisfied with my experience with your technicians. You have a great crew at the Darien Illinois store. The techs were all extremely helpful and patient with me during the process. Jim"