Lou Malnati's Pizzeria 4949 Grand Avenue, Gurnee, IL 60031

"Pizza was, as usual, excellent. I placed my order online. This is the location in Oak Creek. The reason for the 2 stars on service is because I ordered a half-baked deep dish pizza and I received a fully baked pizza. I drove 40 minutes so I could finish the baking process when I returned home. They had no answer other than the online order sometimes, will not show half-baked on the order. I suggested that if you are aware of this issue, maybe it should be reported so others don't come across the same problem I experienced. I have reported this via email to their complaint department."

"Just a take out place that you can order online or by phone. Service was great and pizza was packed well. Ordered a half deep dish sausage and half Lou. It was recommended to order uncut and wait to slice it at home so it wouldn't be so sloppy. Three of us split a large. Good quality ingredients and a little pricey. Needed a fork to eat it. I threw out my edges. It was good, but I'm not running back there anytime soon."

"Called in our order and it was ready for pickup in 30 mins, as specified. Everyone was very pleasant on the phone and in person. The pizza was traditional Chicago style and did not disappoint!"

"NOOOO seriously this is a joke right?? I was waiting in the pickup area for an order I had called in… . I waited and waited and called on the phone trying to get someone.. - nothing. Yes. U may have to walk into the back kitchen yourself to get someone’s attention here. But this will get your attention. Prices are going up everywhere -understood. We know and expect this but come on. How can you sleep at night charging $21 for a personal sized pizza that’s not even deep dish?! Lake County has lots of good pizza places. SAVE YOUR MONEY. GO ELSEWHERE!"

"PICK UP ONLY. You can call in your order or use the app. Great pizza that is amazing. Different flavors of chicken wings. Fresh and tasty salads. The Italian ice (Strawberry or Lemon) are so good. Curb side pickup spots available or just walk in and pick it up. Limited parking because of neighboring businesses."