Enterprise Rent-A-Car

"Juan Morales was wonderful to work with and the van was in the best shape I have ever rented. Truly an experience that rates more than 5 stars."

"I am writing this one-star review to express my profound disappointment with the service I received from Enterprise Rent-A-Car at their location on 7800 W Expressway 83. As a master technician, I was looking forward to a hassle-free rental experience, especially since I was embarking on a solo work trip with illness. Upon renting the car, the initial inspection seemed satisfactory to the staff. With their assurance, I set off on my journey, taking into account that I was already feeling unwell. However, my experience quickly turned into a nightmare.Within just one day of reaching Houston, my health deteriorated rapidly, compelling me to cut my trip short and head back home. When I returned the rental vehicle, I was required to undergo the same inspection process to ensure it was in the same condition as I had received it. To my astonishment, the attendant claimed that something was amiss and suggested that I had removed an extra tire.This revelation left me furious and deeply concerned. What if I had found myself stranded in the middle of nowhere without a spare tire? It is unacceptable that Enterprise Rent-A-Car neglected to provide me with an essential safety component like a spare tire. Their lack of responsibility and disregard for customer safety is both alarming and infuriating.Furthermore, when I voiced my frustration and concern to the manager, their response was dismissive and illogical. To claim that it is not their fault because they are located "everywhere" is an absurd argument. As a responsible car rental company, it is their duty to ensure that all vehicles are equipped with necessary safety features, including spare tires.The overall service I received from Enterprise Rent-A-Car at this location was severely lacking. Their negligence in providing a basic safety component and the dismissive attitude of the manager have left me deeply dissatisfied. I expected better from a company of their stature, especially when it comes to customer service.I strongly advise potential renters to think twice before choosing Enterprise Rent-A-Car at 7800 W Expressway 83. Their lack of attention to detail and disregard for customer safety is a serious concern. My experience with them has been nothing short of frustrating, and I sincerely hope that they take this feedback seriously and make the necessary improvements.Note: This review is based on my personal experience and reflects my opinion as a dissatisfied customer."

"Made a reservation for 8am. Asked for an intermediate car or standard. They had a super small compact. Then said I can get you a car around 10:30. Mind you I have a meeting in San Antonio, this literary made me late. Then they called back at 2 and said that they had the compact car again. Ridiculous. They know how to take the reservation, they don’t know how to hold the reservation, that’s really the important part. Very dissatisfied."

"It has always been great being able to get a rental of our choice. Every time we need a vehicle, it's really hard due to shortage, but Enterprise always manages to assist with our needs. They can also switch vehicles if customer choose."