Pep Boys

"It's really rare these days to find people who will go the extra mile for you. I left work and I saw something dangling from my car. I almost panicked because I live so far. But David the mechanic at pepboys Joliet was willing to stay to help me get on the road again safe. Rick the Manager was patient and ran to get the part for me. Mind you this was nearly closing time and they serviced my car. Oh and they showed me the damage. It was not a good look."

"I have had an exceptional experience getting my vehicles serviced at this auto service center! The service was top notch, Rick is an experienced and professional manager, was attentive to me and patiently answered all my questions Thanks to their teamwork everything went smoothly and the process was very easy, I am happy to become a regular customer and come back for regular maintenance of my car, I recommend this service for its wide range of car services, professionalism and pleasant atmosphere."

"Went in for an oil change and specified. I wanted a tire rotation. Also talked with the gentleman at the counter told him my truck holds 6 quarts of oil. Wanted to make sure he knew that .then he informed me they did not stock the oil filter he had to get it from a parts store, I left for lunch leaving my truck there had a bad feeling when I dropped it off so I marked my tire to see if they rotate the tires. I come back to pick up my truck was charge 80 something dollars for my service asked him if he put 6 quarts of oil in and he responded by telling me only put 5 quarts . He asked google on his phone on speaker and asked what my truck took on oil and it responded 6 quarts. I looked at him and I told him you’re short a quart of oil in my truck .so immediately I lost trust in them at this point, I just wanted to leave .I payed my bill I walk outside and looked at my tires, and they never even rotated my tires. I went back in, brought it to their attention And the guy says no he didn’t rotate them .but it said on my receipt they did so .I have little faith in the shop. I will never return. I have called corporate to report them. He also told me he can give me a quart of oil to take home with me if I needed more oil, I could add it myself After an $85 oil change I will never take another vehicle there and have no faith in them. I question that they even ordered an oil filter from a parts store local because I never saw a delivery come to the door when I was in front of their building eating lunch. So I am taking my truck to another location and get an oil change done just because I don’t trust him what they done I don’t think they did what they were supposed to do."

"First time bringing my car to Pep Boys in Joliet for maintenance. Rick was extremely kind in getting me in without an appointment and very patient answering all of my questions. I am happy to become a return customer."