Panera Bread

"We ordered one of the family plan meals for pickup. Two of the sandwiches were incorrect. The soup was so watery and unappealing we could not eat it. This location is very hit or miss, as this is not the first time we have had a problem. If there was more consistency we would get food from here more often since when it is right the food is good."

"Chill spot with good food. Both my wife and I enjoyed our meals. The service was friendly and welcoming. Would come here again"

"I placed an online delivery order. When I received it, I was missing a drink and a sandwich got mixed up. I called the store and they offered to redeliver the items. I was skeptical since it’s through a third party system. I wish I caught the name of the woman I spoke to! But she was phenomenal! She made sure the order was redelivered and fixed the problem immediately! The service I received was excellent! Even though there was a mistake, I will be returning to this location because of the great service."

"Before today, I hadn't been to Panera in a long time, and after today I don't think I'll be back. For the prices Panera now charges, it feels unconscionable to skimp this much on ingredients. The salad I ordered came with a tiny cup of dressing. If the cup had been completely full, it still wouldn't have been enough dressing for the salad. Yet instead of being full, it was less than half full. It was enough dressing to eat not even a quarter of the already expensive salad. Unbelievable, do not waste your money."

"I went to the Orland Park Panera location on 1/14/23 to get an Asian Sesame Chicken salad and a cup of soup. I received my order and took it home to eat, as I was on my lunch break from work. The salad had no chicken in it, not one piece. I immediately called the store and spoke to a manager who blamed the mishap on new employees and gave me the option of coming back to the store to get a fresh salad or getting a voucher by mail. I chose the voucher option, as I needed to get back to work and didn't have time to return to the store that day. Two weeks went by, no voucher. On 1/31/23 I called the store to inquire about the status of the voucher. I spoke to a manager again, who told me to hold on while she checked. After 10 minutes of holding, I decided to hang up and call again, which I did twice. No answer. I then decided to go into the store, which I did. Spoke to a manager again and was given a voucher for a free you pick two, and no apology, by the way. I was going to use the voucher yesterday on 2/9/23. But to my dismay, it had expired on 12/31/22. I will not be going to this Panera location again even though it is less than 10 minutes from my house. I was not expecting anything other than to be treated fairly after their mistake. Competent management is apparently woefully lacking at this location. So you take my name and address to send a voucher, which was never sent. I call and you place me on hold forever and then don't answer the phone when I call again. And insult to injury you give me an expired voucher. Do better!"