Dependable Maytag Home Appliance

"My fridge broke down. They were out two days later delivering my new one. I don’t think anyone would have responded sooner. Thank you!"

"Rick could not have been more helpful, showing my husband and I the different "risers" we could purchase for our washer and dryer! And the gentlemen who installed it were consummate professionals, on-time, quick and unobtrusive. Would return to this location for any future appliance needs!"

"The products are great! The customer service is terrible!! I’ve been waiting over a year for a part that the installer ordered, I didn’t request it, he did. It came arrived in the store in May but they won’t install it. I’ve called and they never call back. Beware if you need parts directly from them."

"I would give 0 stars if I could. I have never written a review but this can’t go on. Worst communication ever from this store. Dependable??? Hell no!! Horrible!!! We have been promised more than 30 times that they were coming out to service our equipment and no shows constantly. Takes 10 calls before they show up, They don’t even answer the phone when we call during business hours because they have our numbers.Rick owes us money he never paid. I had to go to their store in person to yell and finally got Rick to show up. Now it’s been since Nov and still no shows. Run far from this location."

"This business deserve 10 stars! People there are so knowledgeable, patient, considerate, and helpful. I have purchased all my kitchen appliances from them and couldn't be happier with their products and services! Deanna helped me choose the set, she was super nice and helpful, but the superior service didn't end there. Of all four appliances, three of them had special requirements that they helped me with, without extra charge: 1, I had limited space for my fridge, when I measured it and brought the measurement to purchase, I accidentally discounted the space to actually open the fridge! So when my first choice of fridge was delivered to me, it won't open without hitting the wall... Rick and Deanna not only helped me with a new choice which I love, they also had to haul away the old fridge, took away the new one that didn't work, then put in a loaner fridge until my own could be delivered a week later. 2, I fell in love with a newer design of a microwave, but thought I would've had to put in an extra shelf to lower my cabinet in order to install it, so the store's delivery team made an extra trip to take the old microwave, so I could have the space figured out. 3, I had a very old dishwasher, the previous owner of my house replaced all the appliances at one time without touching the dishwasher, so it was as old as the house and hard to deal with! Of all the big box stores I inquired, all told me to get an electrician to re-figure the wiring and put in a plug for them to plug in, which is their definition of install. I had people telling me it will cost me $$$ to 'bring my house to code'. Rick installed the new dishwasher without giving me all sort of grief and without extra overcharge. He is a true expert! And yes, the set includes a beautiful range/stove and it is great. It's been a great experience shopping with the Dependable Maytag in Naperville, I can't recommend them enough!"