Trailpoint at the Woodlands 2301 South Millbend Drive, The Woodlands, TX 77380

"I don't know who's bright ideas it was to install a app for the gate where no one can get in unless you have an app on your phone so in case of an emergency or you are a food delivery person tou will be sitting at the gate it's more like being in prison thus is seriously disturbing."

"We had many maintenance issues (large nails coming through sheetrock into our bedroom, carpet that had the padding removed for water damaged but never replaced, mold, no washer or dryer for a month+, industrial fans and humidifier installed for water damaged and powered through our outlets they we had to eat the cost) that were ignored for months. The only response we ever received was that it was being sent to "upper management". We eventually got fed up with the neglect and put in our notice to vacate. When it came time for us to leave they had added a $3,000 failure to notify of vacate fee. When we notified them of their errors and included the emails stating so, they just continued to not respond. I reached out three times over a month before we moved to discuss the discrepancy in our move out bill. They simply decided they would not respond. We had just figured they realized how much they had dropped the ball and waived the fees until... about six months later we noticed it had been turned over to a collection company. Looking through these reviews I'm noticing this is common practice here. This company was acting like an angry ex, not a business. We stopped going into the office as the manager would belittle my wife for asking questions regarding our comfort not being met. She actually asked why we weren't reaching out more to get responses from them. Like it was our job to make sure they were doing their job. This is why we only communicated through emails after that so I would have documentation. I guess since this company refuses to actually discuss these matters I will have to go to a justice of the peace to fight this. Over the three years I had lived here this complex was owned by three different management companies. One change happened in the middle of major repairs from a freeze that had busted many pipes and cause massive amounts of water damage. The staff would use this fact to justify any neglect of repairs. In summary, this company will neglect, lie, ignore and bully. Do not rent here if you wish to keep your sanity."

"Your average apartments with the same amenities you’ll find anywhere. Staff is helpful when you move in, but after that everything has to “go through corporate”. Been here since August. Pool was green most of the summer, “hot tub” is whatever the outdoor temperature is, and just ask any tenant… ROACHES, ROACHES, ROACHES"

"My experience with the Trailpoint at the woodlands so far has been the best. The staff are super friendly. The facility is very clean and upkeep. They are dog friendly and that's nice. I moved from out of state and trusted the staff with every decision regarding my place. Celeste Vasquez one of the office staff, did above and behind to make me feel comfortable. She answered all my questions and concerns and will always return my call in a timely manner. Would definitely recommend this place"

"I’ve been living here for almost two years now. Great community with great people around me. Very quiet, simple and have access to outdoors and trails, so amazing and breathtaking. The office staff are wonderful, Miss Sharla always take care of things the minute I submit a request and I thank her for that. Maintenance will fix problems same day and on top of things. I would recommend Trailpoint at the Woodlands as the best community to live in."