Marco's Pizza

"Ordered online at 7:20 PM 11/26, order promise time in an email was 7:50. Took almost two and a half hours to arrive with no notification of delay. By 9:40ish when it finally arrived, I’d started making other food assuming there was no way it was coming at that point. Called manager and after finally getting someone to answer the phone, was promised a refund to my credit card. That was a lie, as it’s been two weeks, and nothing. Spoke to a different manager several days ago and was told the person I talked to that Sunday was the district manager(!) and would call me to resolve. Have waited like five days for that call and nothing. Terrible service and constant broken promises, have never had an experience this bad with a restaurant."

"First they updated their website to this barely navigable doomscroll, and now they discontinued their $6.99 online order deal. Bad enough they only get my order right half the time. I won't be eating here again. The employees do a good job and are always very polite, but cooperate just made everything go to hell."

"Bubbles bigger than the slice of pizza and a small calzone indicating that their dough was not proofed. The calzone was also not cut which was new to us.... Whoever the Manager was on duty did not know how to proof dough or make pizza. I've been in pizza for 15 years and have NEVER sent pizza out looking like this. The cinnamon squares literally has holes in it!!! Poor customer service and needs to be replaced..."

"Review Date: July 7th, 2013 Pizza and Movie rentals?! Whaaaa? Word on the street was that a new pizza place opened up next to a Family Video in Peoria. The same word on the street said that the pizza was delicious. With needing no further encouragement, a friend and I decided to see what the buzz was all about. We pulled up to Marco’s Pizza and noticed how small it was. Being attached to a Family Video, it made sense. But upon entering, we were greeted with not only friendly people working but nowhere to sit. Both Matt and I had a nice moment of… oh crap… what do we do? After discussing it, we decided to grab a pizza anyways and head back to his place to eat it. After we poured over the menu, we decided to get either a medium or large and customize half of it to each of our liking. His side was something similar to a Deluxe and mine was a BBQ Chicken. We also got the crust topped with garlic butter as that was a new and unique sounding menu item. As we waited for our food to cook, we took a gander around and noticed that you could also rent some movies while waiting for your food to cook. How ingenious is that. Marco’s seems to be connected to Family Video, so you can grab the latest release while grabbing dinner. After looking over the movie deals posted in Marco’s, our pizza was ready and we hit the road back to Matt’s. Unfortunately, it was quite the drive back to Matt’s as he lived two towns away. We quickly darted inside and grab some cans of coke to go with the pizza. As we dug in to our sides of the pizza, it was evident that the drive was detrimental to the temperature of the pizza. While it wasn’t cold, it wasn’t fresh out of the oven either. Cold pizza doesn’t bother me but it does lose some of that pizzazz and flavor as it cools down. But that didn’t stop the pizza from being delicious. Every bite was oozing with flavor and deliciousness. Once I hit the crust, I was in heaven. That garlic butter crust topper was the perfect way to end each slice of pizza. While it was unfortunate that the pizza cooled down on our trek back home, it didn’t stop us from enjoying it and craving another visit. Knowing that it is carry out/delivery only, we will have to pick a nearby place to devour it while it is still pipping hot."