Toyota of Muscatine

"My recent experience purchasing a new vehicle from Toyota of Muscatine was nothing short of exceptional. Two years ago, I started a search for a RAV4 Prime to replace my wife's aging 2008 RAV4. Understanding the high demand, limited production, and low Midwest allocation numbers of this vehicle, I anticipated a challenging process with many roadblocks and dealerships prioritizing past customers. Toyota of Muscatine quickly distinguished themselves form many other dealers I talked to. Jake, my initial contact, listened to our specific needs and desired features. He informed me they had not seen many RAV4 Primes yet, but they were charging MSRP (many other dealers within a few hours drive are charging $3k-$5k over MSRP still in 2024) even on this highly sought after model and not doing dealer required add ones. He remained proactive in keeping me informed over the following months during Toyota’s allocation process to dealers and would let me know right away when they had a RAV4 Prime allocated, even if they were not an exact match out our wish list. Recently Jake transitioned to the dealership's finance department, and he ensured a smooth handoff to a new salesperson, Donovan. In November 2023, our perseverance and patients was rewarded when Donovan reached out with the specs of a perfect match 2024 RAV4 Prime XSE in Blueprint. Donovan worked to quickly get my small deposit and secure the vehicle for me. He followed up with Jake to get a sales sheet prepared within a day showing the final sales numbers and options. While the delivery timeframe from Japan extended beyond their control, Donovan maintained exceptional communication during the 3 months it took the vehicle to arrive. Additional he not only honored my request to forego pre-delivery detailing of the vehicle (as I have my preferred detailer), but also facilitated the installation of a desired OEM hitch and wiring kit prior to our vehicle pickup. This showed a retuned trust that I was not going to bail on the deal and leave them with a vehicle with an additional $1,400 of OEM addons that most buyers would likely not be interested in. Jake and Donovan surpassed my expectations of a car dealership. Their dedication to keeping me top of mind for two years, coupled with exceptional customer service throughout the entire process, is a testament to their commitment to exceeding client needs. They prioritize my satisfaction of finding the perfect RAV4 Prime over a quick sale. For anyone seeking a dealership that prioritizes integrity and personalized service, Toyota of Muscatine is worth a visit. My sincere thanks to both Jake and Donovan for making this car purchase a smooth, we’ll return for service (45min drive each way) and consider them first for our next Toyota purchase!"

"My wife and I have been working with Alex Armstrong the last couple weeks in order to find the right truck with everything we are wanting. Alex went the extra mile to research, find and receive the Tundra we purchased today. After working with a couple of dealers and sale reps, we absolutely decided to work solely with Alex, and purchase from him. He did not harass/hound, did not feel impatient as we waited to find what we wanted. He remained professional, collected, listened to what our requests were, and ultimately provided an atmosphere as if we had known him for many years. I'm not big on car salesmen. I'm not big on ANY salesman that tries to push an agenda and dollar. However, after working with Alex on buying our new truck, I HOPE he received a great commission for his work! I will be back to work with him again on another vehicle here in the new feature! Thanks for what you do! -- Thomas"

"First time working with Alex at the dealership. Helped find the Sequoia I wanted. Since obtaining the car have been back to see him numerous times to answer questions about the new vehicle and to "teach" me how to use the features of the vehicle. Always courteous and willing to help. A real asset to the dealership."

"It was great experience and I am very happy to have purchased my new vehicle from Toyota of Muscatine. Thanks to Megan & Logan! Megan was awesome and quick to answer all my questions from start to finish. Logan was prepared with all papers and answered all my questions. I will recommend Toyota of Muscatine to my family and friends."

"Everyone was great. Dealership didn’t mark up the GR Corolla even though so many others are right now. Donovan was great about keeping me updated throughout the delivery process and helped accommodate some requests I had for the pre-delivery inspection. Logan was very easy to work with in the finance department. Great dealer experience. Professional, friendly, and fair."