AutoZone Auto Parts 3501 East Agency Street, Burlington, IA 52601

"JEFF AND THE STAFF AT THE STORE ARE WONDERFUL ALWAYS WILLING TO HELP"

"was here approximately 8pm 2/10/24. prior to going my husband called ahead and talked to jeff at 530pm to check on availability on a different fuel pump because the $409 trugrade fuel pump kept breaking and we needed to get a different one that was about $50 more so he told jeff that he need to return the trugrade without it being refunded back to card and just pay the difference because the bank will not make funds available for at least a week if they will even except it. jeff said no problem and he would tell his coworkers what's going on because he was leaving. my husband drove 2 hours with a broken back to this place in Burlington, ia. when he got there, they knew nothing that was going on. so, my husband explained what was going on and Jeff called him and told him. after being told multiple times the guy REFUNDED FUNDS BACK TO CARD and said there's nothing he can do about it.... after all that! so now I won't have a vehicle for at least a week or maybe even months because the last time we did a return at AutoZone on 10/2022 it was for an obd 2 scanner of $105 we did not get it after calling store in Hannibal mo several times and talking to corporate office still did not get money back. We have never had good luck with AutoZone. Thanks alot! My best advice for dealing with AutoZone is use cash only. they take your money and pretend they dont understand. kind of like some who doesn't speak English until it benefits them."

"Looking for a 1-1/4 inch freeze plug. Young girl with red hair Said they don't have. Didn't ask other three folks standing around for help Web site says they have part in a Dorman brand. I will not be back"

"I had a very poor experience at a local competitor. The maintenance guys at work suggested I go to AutoZone instead and I am so happy I did. Michelle was friendly, knowledgeable and extremely helpful diagnosing what was going on with my car not starting. Highly recommend."

"Today they had server communication issues which prolonged my trip there. The young woman did her job well to the best of her capabilities and allowed me to complete my transaction but you young man there did not act professionally and became of an annoyance to a point that he had almost cost the company a $200 deal which may not seem like a big thing but can add up if it’s a frequent occurrence. This the 3 stars would have been better had he been more professional and less careless"