Dunkin'

"First time coming to Dunkin Donuts in Dixon. I did order the hazelnut iced coffee large size which was $3.99 and in the app I seen is was 3.19. I ordered a cinnamon raisin bagel toasted with strawberry cream cheese but they did not have any so I had a order of the Sesame bagel with strawberry cream cheese instead. Bagel was good, but I'd rather have the cinnamon raisin bagel. The hazelnut iced coffee is way better flavor than McDonald's iced hazelnut iced coffee."

"Black coffee was good. Glazed donut was fresh. Bagel had cream cheese on one side only, but there was enough i was able to re-distribute it. Staff is friendly enough, but it always seems they are frazzled. The lady in charge openly scolds the other employees. 'How many times do I have to tell you guys about this?' (Something was wrong over by the drive up window), or taking the donuts out of the case and rearranging them because they weren't facing the right direction and openly berating them while she fixed it. All she would have had to do was turn the tray around. The way she talked to them drew attention from all the way across the room. I get procedure and corporate rules, but she needs some different skills on dealing with employees."

"Went on a Saturday morning. First time going and I won't be back. We just ordered 2 sandwiches and 6 donuts. The drive thru took forever, they only heard me say 1 sandwich and it took so long I was fine with that. She took my money and gave me the sandwich and then I waited. Then they gave us the donuts. I had to remind her to give me my change by then I just wanted to leave as I was heading to work. After we left we looked at the donuts and they were all the same. I had ordered 3 chocolate and 3 glazed. It's not hard to read an order to fill it. Save yourself headaches and go to somewhere else in Dixon. I will never go back. We were thinking to treat ourselves this morning and it basically started our Saturday very poorly. For basically a microwave sandwich and 6 donuts it took over 15 minutes. And their wasn't a lot of cars. Don't ever go on a weekend. This is why I usually cook breakfast everyday, can't trust anyone to get your order correct."

"Update: stopped in to use the Monday coffee deal for rewards customers. I was the only customer in the store and asked questions about how it worked. The lady working seemed annoyed and did not want to help. She was working the inside and answering the drive. A lady came in after me and ordered and she also seemed annoyed. I'm unsure of their exchange, but she whispered to me "she shouldn't be answering that headset while taking our orders". She didn't mix my iced coffee all the way. Was annoyed I forgot to ask for sugar. For a muffin and iced coffee it took almost 10 minutes and I was the only person that was in there. I didn't get the Monday coffee deal or any help with it either. WHERE IS AUBREE!?!? She was always so sweet and fri3ndly and on point w her service! Staff is always friendly and patient. Donuts are fresh. Coffee is good. Cheaper than Starbucks. Getting in and out can be a bit of a pain because of the set up, but it's not that bad. UPDATE: after many lost power in the Sauk Valley area it seems they went to DD for breakfasr/coffee. They were super busy and the staff handled it graciously! They moved through the line quickly, I didn't hear of any errors in anyone's orders. They were quickly running through items, but weren't out. The staff had smiles on their faces and were working hard. It was great to see the team effort they were putting in to serve everyone!"

"I made the trip to the new Dunkin Donuts in Dixon. I haven't been to a Dunkin in years and was really looking forward to the Sunday morning donuts I remembered from when I was younger. Those donuts are gone and have been replaced with donuts made somewhere else and trucked in. Don't get me wrong, they are good, just not good like they were made fresh in house and served possibly still warm. Aside from the $15 price tag for a dozen donuts that weren't anything special, the store is nice, the girl who helped me was great and the whole process was relatively quick. I will be back in the future I'm sure."