Converse Ranch

"I tried to apply and the lady told me over the phone they don't schedule tours, that I can just "look at the floor plans". She also wants you to pay an arm and a leg sent over as money orders to apply (just to be told you don't qualify, I bet). You would have had a new tenant and lost your chance."

"So It only deserves two stars because of Sandra from the office and Victor from maintenance.. The main maintenance guy.. tall skinny puerto rican fella is absolutely terrible! Lazy as they come! No one should have to deal with people like that! The owner should definitely find someone else.. I'm sure they're plenty of PEOPLE that want to work. Kim is not that great either in my OP especially in the beginning her attitude was awful matter fact the only reason we ended up renting after all was because of Sandra she was so nice to me and my grandma.."

"Worst place to live. The minor issues: My AC unit went out twice. My top lock hasn't worked since I've lived here (2 long years), still nobody has fixed it. My bathroom sink has had issues for a while, told them when I renewed my lease a year ago. Nobody has fixed it. The terrible issues: my mailbox, along with several others, has been broken into TWICE. now the lock is permanently broken on it. They hung a picture by the mailboxes of the "mail bandit", which didnt resolve anything. One neighbor has a child that is extremely loud, stomps and runs for several hours a day and I hear it, even though I'm on the 3rd floor. My downstairs neighbors argue and scream all morning and night. The people in the office NEVER answer the phone. I had issues with the rent cafe app charging me twice for rent, but declined the second attempt for insufficient funds. A month went by and I had to call THEM to straighten it out, I had to explain the misunderstanding several times with 3 different people. Send in my bank statements among other things as they didn't believe I paid it, they thought the money was put back on my card and I was LYING. They never called to confirm it was sorted out, I had to get on the app and see it myself. The apartment is small and overpriced, trash everywhere, walmart baskets scattered throughout, not to mention the creepy guy that lives buildings away but walks/jogs up and down our stairs and just stands there awkwardly looking at you, to the point you feel uncomfortable. Extremely disappointed and currently apartment searching, as the mailbox theft was the last straw for me."

"I usually do not leave reviews but this one I will leave. I have lived here for less than a year. This apt has thee worst silver fish, some new creature similar to a silver fish, and ant problems. It makes no sense how many times we have to request pest control to come. I have sprayed myself & even bought different ant traps still have the same problem. Management changed to SAH (San Antonio Housing) and they are thee worst management I had to deal with. They are now closed on Saturdays (huge inconvenience for tenants) Being here this long 3 months ago (new management on site) they came to look at our broken microwave (door won't latch) and our ice machine (spits out full water vs ice cubes). Both items are still broke and no follow up from management. Two days ago pest control came to spray and I happen to come home for lunch to find my front door WIDE OPEN with management spare key in the door. No one was in my apt. They left it like that for who knows how long. When management was notified there was no "For our HUGE inconvenience let us refund you or take of X amount from rent" No-- just an "oh i am sorry let me look into it" I have contacted corporate office nothing. The property itself is like any other complex. Neighbors in my building are pretty quiet. Overall I would not recommend staying here unless it is an absolute must."

"Moving in and living at the Converse Ranch apartment homes went well for the most part. However, moving out and getting a return on the deposit was a JOKE! The company failed to send the correct return-deposit check, putting the wrong name on it, and then took 2 months to get back to me. They say things like "we will call you on tomorrow..." or "we will give you an update on Thursday" and they NEVER call. It becomes a nagging bitchy-game and frankly, was the most irritating bunch of people I've ever had to deal with. Once they did send the check, it had been charged administrative 'fees.' The reason they gave: They charged me for the returned check and having to make a new check. It was their mistake - they put someone's name on the check who wasn't even on the lease. My return deposit was supposed to be $500 and they gave $275 back. Also, I had accidentally left two very expensive items in the kitchen, asked the staff to please mail the items and they agreed. One month goes by, after calling many, many times to get the tracking info, turns out they 'lost' the shipping/tracking #s AND the receipt, so I never received the items and had to pay for the shipping. I've never in my life been so ripped-off by a rental company. They are nothing but money swindlers. Patty the main admin tells you that she's "working on it" when she's doing nothing. I called this place once a week asking them to fix the problems with the check and they say some bullshit thing to pacify you. The only time they 'worked on it' is when I contacted the BBB and they got involved. Had I known the final deposit check was being fined, I would have never given the BBB my final review of "the company finally fixed the issue." Here's my big middle finger flying at you Converse Ranch. And Patti. And her assistants."