Vista Springs

"As a previous tenant of this apartment complex, I would not recommend for anyone to live here. As previously mentioned by others, there is a roach infestation across the buildings in this complex. My roommate and I had consistent issues with roaches originally in our kitchen and pantry, and when “handled” by management in November of 2022 the front office later admitted it was done incorrectly which led to more roaches appearing in the apartment. The infestation had gotten to a point where I woke up to one crawling on my arm and later the same day one was crawling on my leg. When we approached the front office about this situation there was a lack of empathy and problem solving especially from Luz, who continually would blame it on our dog claiming that if the dog food was left on the ground then obviously roaches are going to gravitate towards our apartment (the dog food was very clearly not the issue here as our dog never leaves a crumb behind and she doesn’t freely eat throughout the day). Although the roach situation was handled properly by management in March, after we had to escalate the situation, there were still occasional roaches. However at this time we had come to the conclusion it was not worth dealing with the incompetence of the front office anymore as we knew we would not be renewing after horrendous experiences with the customer service of the front office. Now that we are fully moved out, we received a large bill for the move out charges, mostly due to the carpet. Vista springs did provide their “evidence” of why they had to replace the carpet in the whole apartment when in reality only a small portion of the apartment had a stain on it by the balcony door, in which I stand by the fact that we were ripped off by this company and deeply regret living here. I know this review has been incredibly long, but I want future potential tenants to be fully aware of what they are getting into with this company. They have poor business practices, will point the finger at their tenants in order to avoid responsibility for the condition of their complexes and lack accountability and empathy for these poor living conditions. I do want to acknowledge some key factors in our experience living here, maintenance is great and respond to work orders efficiently, Luz is incredibly disrespectful in the way she talks to tenants, lacks basic customer service skills, and invalidated all of our concerns in these poor experiences listed, I want it to be understood that she, amongst other issues, played a vital role in making living here awful. If it isn’t too late in your moving process, I would not advise for you to live here. Update: I just received notification that people were finding my review helpful, so I stopped on by to see what was up. Glad to hear other people vocalizing their experiences here and making me feel validated in the horrors I went through living here. Not sure who all is working in office now, but want to reiterate how terrible the customer service was from Luz specifically, I wish her nothing but the worst for how she treated me during my time here. Again DO NOT LIVE HERE!"

"I’ve lived in vista springs for 3 years now and love the place. The building is dated but the management does a great job at keeping everything running as smoothly as possible. You submit a ticket and maintenance is here within the day or the next one. The staff is friendly. The apartments are well maintained and cozy. I personally love mine which is a 2/2. The summer is HOT, but I do live on the top floor, I’m not sure there’s anything I can do other than closing up all windows and doors with blackout curtains, and not open them for anything. The location is awesome. Close to a mall, restaurants, hotels, stores, super markets, parks. The highway exit is right on corporate drive. The surrounding buildings are also well maintained so the area is nice to walk around. You can literally walk to stores from here. So far is quite safe to live here. People walk around and exercise all the time. Rent has been increasing in recent years but it’s still affordable. Then again, it’s been increasing everywhere. For such a great location and great customer service, rent is not bad."

"I love Vista Springs Apartments! The staff are always so nice and helpful. I very rarely need repairs but if I do they are fast to get it done. They even change my light bulbs out and I've been here almost 3 years. The area is quiet, neighbors are friendly. We are also pet friendly! I love having my pit bull dogs here as many other places won't take them. And pet waste...there are pet stations and bags available too! I'm so happy to call Vista Springs Home!"

"I’ve lived here for almost 3 years and I’ve loved every part of it. The front office ladies are the nicest and most welcoming people. The maintenance guys are fun to talk to and are super responsive. They always leave notes and are super quick to help you out. I really have no complaints about this place. Great location too! Cant recommend more."