Oak Forest

"Have lived here a number of years, front office always has activities throughout the year, maintenance is always top notch and quick to respond. Grounds are always kept up and neat."

"I was searching and searching for a three bedroom for about a month. Once I found Oak Forest I was ready to move it. It's gated, has lots of pools, and the office staff is so friendly and helpful. Maintenance is excellent. My work orders are always done so quick! What a great place for my family and I!"

"I lived here from 2021-2023. And I was excited when I left this place. I was there before they got bought out by the new management. Which if you ask me both management companies are a joke. My move in experience was horrible. I moved in and the apartment wasn’t cleaned at all. Dog hair was everywhere and roaches. I cleaned the apartment for 2 days before moving in for my child to have a clean home. Not sure what they cleaned but it wasn’t the apartment that’s for sure. The laundry knock was dirty, and the air filter looked like it hadn’t been changed out in months. Dog hair and other hair was literally falling off the vent. I called the move in day and was told that maintenance was behind that I could come pick up a filter and change it myself! Excuse me? I went to the front office to speak with a manager and the manager said I’ll send someone over now. That took 2 days to complete as well. Then came the services from this apartment. I keep a clean apartment why was there always roaches? I made pest control come out weekly because it was ridiculous. There would be times that pest control would claim they would come and would never come to my door. I have a camera so I was aware when they would come or go. The minute I would tell the front office that pest control was there weekly. The gates were never closed. On September 2021 a drunk driver came drove into the apartments because the gates were left open and crashed into 6 cars including mine. The apartments didn’t want to take accountability for that although it was their fault he was able to enter the apartments due to the gate being open. Then right around the holidays the building light was out, and it was completely dark, I called and complained and put in numerous tickets. My parents came to visit me and my dad said call corporate and threaten them. I’m a woman going home in the dark. As soon as I reached out to corporate the light was fixed the next day. Go figure! When I first moved in the light in my carport went out and I asked for it to be fixed immediately, since my carport was on the back end of a street. It took them 4 requests which each one would be marked complete the next day but no light was changed out. the excuse they gave was the led light was on back order once I went to the front office in person. I ended up asking the maintenance guy who came to fix my kitchen light and he said what back order? I’ll get it fixed for you today. He sure did get it fixed for me. My hot water heater went out just about once a month. After about month 6 the maintenance guy told me how to reset it because he felt so bad for me. They were fixing paint on the bldgs and the stairs but never tried to fix the roach issue or the gate issue or how about the parking issue. They claim they tow but there were 3 cars in front of my bldg that never moved, maybe they were dumped there but who knows. When I moved out, I went ahead and had my carpet shampooed because when I resigned my lease I was told I was given 1 free shampoo. When I asked about it, I was directed to a Spruce website with a credit that wouldn’t even cover the shampoo service. What a joke! The amount of money you pay the management company should care a bit more but they don’t. I would never recommend this place to lease from. The star is really for the maintenance team because they were so nice but I wouldn’t recommend this place to my worst enemy."

"Update: Maintenance staff are very unprofessional! They don't know how to fix a thing. My AC was broken for 3 days and every single day I had to call multiple times and they were like we've sent the staff and they fixed it but it was never fixed until I had to go to office make them to come and see that it's not working! -------------- Update: Recently, I saw an extra trash pick-up fee besides the valet trash! 2x$25!!!! -------------- Trash piled everywhere for a week! Broken trash compressors are not a good excuse to leave all these trash in the complex by itself while you charge people for valet trash every month! You could hire someone to move this mess somewhere else until you get the compressor fixed!"

"We’ve lived in these apartments for 3 years. They definitely started off good but quickly went downhill. They charge for valet trash and then trash reimbursement? So twice! You would think the place should be spotless of trash but it is EVERYWHERE! They always cancel pick up for trash but still charge the fee faithfully every month. Giant Roaches are outside and have now made their way inside the apartments. No upgrades completed at all until new management took over. They are working from the outside by painting instead of fixing the apartments from the inside. Everything that breaks or has had its wear and tear they make you pay out of pocket? Except light bulbs and air filters they charge! Appliances are hanging on by a thread. The refrigerator cuts on and off by itself, outlets in the wall don’t work, tubs paint is peeling etc. Lots of problems!"