Album Benbrook

"Residents in crisis and psychopaths in management. There is something uniquely chilling when half of the residents in the complex come together out of both fear and frustration. Residents are being stalked, assaulted, and harassed, an ongoing situation for several years. Happening in conjunction to the lies, manipulation, and borderline fraud concerning pest control, maintenance, and contracts, and health and safety. The current immediate issue is one that management has fostered and allowed to continue and has escalated to the point where residents are making calls to the local chief of police and filing complaints with various state agencies. While it is understandable that disagreements with on-site management can happen, being told to walk in pairs for your safety is not what carefree 55+ living should be. Residents are terrified to walk the halls without some form of protection, which is not what Album promised. The Beverly the manager and Katie her regional are habitual liars quickly making up stories and “reasons” for their facilitation of this emergency. Their reasons were quickly proven false by the Texas DA’s office. Terror isn’t subjective, and cruelty by Greystar abounds. Residents were told, “Corporate legal will be providing a statement” over two weeks ago. Concerning Lynelle the lifestyle coordinator, she is so unhinged that the local PD had to tell her to stop the excessive and unnecessary calls as she was using PD to terrorize a resident. Beware, Beverly and Katie, the vipers of Album. Want the experience of living in a horror movie, come to Album Benbrook."

"Horrible experience from beginning to end. I moved out 3 weeks ago and turned in my keys the 29th. My lease was up and they are still bothering me. I even got a notice today that my rent is due tomorrow and they actually owe me money from overpayment for my water bill. The staff treats the residents like children and will not listen if you have the nerve to complain or even suggest something. Run away! There are plenty of other nice senior living apartments out there. Oh yeah, while I was there I got a text from the office that they were going to call the police on me because I left my dog in the car, and my dog was sitting beside me on the couch sound asleep."

"This is a well run operation and is as advertised on there web site. This is advertised as an ACTIVE 55+ but there are residents who are Not physically capable of being Active. That said there are also many very active seniors. Make sure you ask about the mandatory add of and miscellaneous charges they amount to additional monthly cost around $300 per month."

"The staff are friendly, knowledgeable and eager to please their residents. I feel that each of them go above and beyond and they're not even aware that they are. The property is always well maintained and when things break they're not broken very long. We did have an electrical storm that caused quite a bit of damage but even though we were at the mercy of waiting for parts, and dealing with third party repair companies, i feel the entire staff did everything they could to keep us safe and comfortable. I'm eager to renew my lease next year."

"When I first moved here I would have given them at least a 4 star; the staff were friendly (those that have now left), nice apartments, amenities, etc. However in a short time, noticed that things were not being taken care of and/or our voices were not being heard. Went up to corporate without any resolution. We've had unsavory residents that took months for a solution, but staff were not initially dealing with our safety concerns. Heated pool finally started working when summer hit and it's now closed AGAIN! Since storm in early February, we have endured only 1 elevator working, security gate has not worked numerous times since living here, doors were not working (big safety concern). The other issues are we are a 55+ active community but majority of events occur during the daytime or start/end with barely enough time to get there if you still work. The rent we pay is too high if the amenities are not working: pool, pet waste stations that took months to be installed, dog park water not working, and just a general feel that management does not care about our concerns. It's a shame because I have made good friends here, although some have moved and others talking about it due to these concerns. We really need corporate to handle these situations if local management/staff won't. I wonder how many reviews with high ratings were made early on and if they would still rate them as high-likely not."