Williams-Sonoma 172 State Street, Southlake, TX 76092

"I have never written a negative review in my life. I always think there is already enough negativity in our world but I can't let this experience pass me up. I went to the Southlake store ( where I purchased my items) to see what their return policy is with out a receipt. The items I purchased were glass containers with snap on lids. The lids on both of them broke. The plastic sides just snapped on them. I only used them twice so obviously they are made poorly. I was told by Nikki that I could not return them if I did not have the receipt.{ They also still sell the product as it was on their shelves.} I only bought them in November or December. I then asked her, do y'all not stand by your products and she said "How do I not know if you bought it a garage sale broken and are trying to return it?" Wow! I have never been treated so rudely in my life. I will definitely not step foot in this store ever again. It's worth the drive to go to Dallas to Crate and Barrel. Maybe your company should do a training session with your employees."

"My wife and I love coming here for high quality kitchen essentials. Nicki was very helpful today and the store is laid out well for someone to browse even if they didn't come in looking for a particular item. We own a ton of stuff from here (and from online purchases) - it's well worth it to spring for quality items that will last a long time."

"I can't figure out what I'm doing wrong. I have shopped at this store for several years. I think the merchandise is of high quality and it has many unique kitchen and cooking items. However, I'm always treated like chopped liver; ignored while the salespeople talk to one another and any other customer that walks through the door. It's not just once, but every time. It's time to move on..."

"Our Company had a cooking class as a team building event. It was definitely a very good experience and gave opportunities for us to work together and learn from each other."