Hyatt Place Austin/Round Rock

"Hi Hyatt Team and Ms. Kiley, I thoroughly enjoyed my final stay in Texas, knowing I won't be returning for a while. During my stay, I encountered a technical issue with the Chromecast service in my room. Despite my attempts to reach the staff, I only received a solution-oriented follow-up from ✨Ms. Kiley✨, ensuring I could access the service mentioned on the hotel's website. Ms. Kiley's dedication shone through as she promptly connected me with their manager, leading to the swift resolution of the issue. By the second night, I was delighted to have access to Chromecast. I appreciate her continuous follow-up, ensuring I could fully enjoy the service. Many thanks to Ms. Kiley and the manager who called my room to guide me to the right channel. Love Hyatt for the excellent service!"

"Excellent stay. Was there for 3 nights. Good location, fair pricing, nice rooms. Excellent breakfast! Bagels, bread, oatmeal, cereal, etc. Loved the fruit medley! Great service. There was a problem with the TV in my room. Hotel concierge went above and beyond to help me settle into an adjacent room with a working TV. My best hotel experience in years."

"My sister and I ventured down to Round Rock due to its proximity to local hiking trails and we were not disappointed! This hotel is so close to everything! The biggest issues we had was picking where we wanted to eat and hike because the options nearby were so plentiful. Even better than that the staff at our hotel was always present, attentive and enjoyable to interact with. We showed up VERY early to check in and James got everything taken care of in advance to our room being ready that he could. Once the room was ready we received a text message to my phone letting us know which I thought was a neat touch. My sister and I inquired about local things to do and places to hike and were met with wonderful ideas and suggestions!"

"We were pleased with our stay. The rooms were clean and large. Breakfast was quiet tasty as well. We would recommend others to try this hotel."

"Ok, firstly let me recognize a staff member for his above and beyond service. The young gentleman named Pedro on the night shift. He was fantastic during check-in for my stay on 8/31/2023. I never got the nerve or chance to ask where he was from but I was intrigued. The hotel was nice upon first entering. I appreciated all of the aesthetics: bright and clean were the lobby and check-in area. I did not see any of the other parts of the hotel like the laundry room or gym. I loved my room upon entering; a double bed room for one. Loved the glass shower and the ambient lighting effects in the bathroom. Now, the negatives and they are only slight. I noticed the bed had some stuff in it when I pulled back the covers, maybe dirt or lint from the laundry, not sure. I brushed it off and got in bed anyhow. I also noticed stains on the rug as if the hotel needs to maybe take some time to thoroughly shampoo their carpets every once in a blue moon, There was also some hair in the shower and a couple of stains on the bathroom floor. The couch looked like there was some old paint spilled on the cushions from long ago but no biggie. Just some long grayish black streaks. Overall, my stay was pleasant and the hotel was very quiet. Quieter than other hotels I had stayed at before as they have actual quiet hours. Another ding I would say is the breakfast. It was a big selection, so that was a plus and had plenty of condiments and seasonings for taste. Yum! But the selection of bananas was very unappealing. The fact they had dark black spotted bananas on the selection table was alarming to me. I took one and a bowl of eggs, knowing the bananas were still good, it was just disappointing to see that in such a nice hotel. Another minus was the lady who was at the bar the next morning. I had used what little of the Cholula was left in the bottle on the bar but did not see a trash receptacle. I didn't see any staff manning the breakfast area, so I naturally walked my breakfast and the empty bottle over to the bar and literally attempted to talk to the lady about where can I throw the bottle away as I used it all but before I could say anything at all, she cut me off and said, "Oh they have other ones, I am not sure.." I was like "No, it's empty...I..." "Oh, yeah they have other ones you can choose if you don't like..." I had to keep cutting her off because she was assuming and talking over me about the damn hot sauce and thinking I was trying to ask her about it or other selections, I don't know. But, finally I finished what I was saying and even then she was still trying to talk over me as I was talking to her about throwing it away because there was no trash can. I didn't get her name but she was short and dark haired but that...right there pissed me off. If you don't like your job and don't want to deal with customers, then find your passion elsewhere. I did not like the exchange we had at all...IF you can't even call it that. The man the next morning seem too preoccupied to answer if we could take our food to our rooms and was quick to brush me off with a fake smile and getting back to his computer screen. I was upset for awhile afterwards but tried to not let them or the sights I saw take away from my relaxing stay there. I would recommend your establishment but with caution. I would also give the highest praises to Pedro. Your location is great because it is smack dab in the heart of the retail district and not far from the outlets(I live just down the road in a different town so I am well familiar with RR. My town doesn't get my commerce dollars like you all simply because our town is a s***hole). I love that you all have quiet hours and the views from the top of the hotel are gorgeous. I hope this reaches management and I hope that your employees find what what they looking for in happiness and success."